At a Glance
- Tasks: Support GP practices and NHS organisations with software solutions and customer service.
- Company: Join a growing team in Norwich focused on healthcare IT.
- Benefits: Gain valuable experience in a fast-paced, supportive environment.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and solving problems daily.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Primary Care IT is looking for a proactive, organised, and customer-focused individual to join our growing Norwich-based team supporting GP practices and NHS organisations. This is a varied role combining:
- SaaS/application support
- Deployment coordination
- Customer onboarding
- First‑line troubleshooting and ticket management
You’ll act as a first point of contact for customers using Primary Care IT software solutions, helping investigate issues, coordinate resolutions, support deployments, and ensure customers receive excellent service throughout. This role includes first‑line troubleshooting and investigation of customer tickets, escalating more complex issues to senior technical and development teams where required. Importantly, this is not a traditional infrastructure or hardware IT support role.
We’re particularly interested in candidates with strong customer service, coordination, onboarding, SaaS support, or operational support experience who are confident learning systems and processes. We’re looking for someone with:
- Excellent communication and customer service skills
- Strong organisation and workload management abilities
- A proactive and professional approach
- Good problem‑solving skills
- Ability to manage multiple priorities simultaneously
Experience within customer support, SaaS support, healthcare software, service delivery, onboarding, NHS environments, EMIS Web, or SystmOne would be beneficial, but attitude and organisation are equally important. This is a fully office‑based role in Norwich, Norfolk (5 days per week). If you enjoy helping customers, coordinating activities, solving problems, and working within a fast‑paced environment, we’d love to hear from you.
Customer Operations and Application Support Coordinator in Norwich employer: PRIMARY CARE IT LTD
At Primary Care IT, we pride ourselves on being an exceptional employer that values proactive individuals who are passionate about customer service. Our Norwich-based team fosters a supportive work culture where employees are encouraged to grow and develop their skills in a dynamic environment, with opportunities for professional development and collaboration. Join us to make a meaningful impact in the healthcare sector while enjoying a fulfilling career in a company that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations and Application Support Coordinator in Norwich
✨Tip Number 1
Get to know the company inside out! Research Primary Care IT, their values, and the software solutions they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly explain complex issues in simple terms. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues or coordinated projects. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Operations and Application Support Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your customer service and SaaS support experience, as well as any relevant roles in healthcare or IT.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed customer support or coordinated projects in the past.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe a situation where you tackled a challenging issue and how you resolved it, especially in a customer-focused environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PRIMARY CARE IT LTD
✨Know Your Stuff
Familiarise yourself with the Primary Care IT software solutions and the specific SaaS applications you'll be supporting. Understanding how these systems work will help you answer questions confidently and show your proactive approach.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or helped customers feel valued, as this role is all about ensuring a great experience for users.
✨Organise Your Thoughts
Since this role involves managing multiple priorities, practice articulating how you handle workload management. Be ready to discuss your organisational strategies and how you prioritise tasks effectively.
✨Problem-Solving Mindset
Brush up on your problem-solving skills by thinking through common issues that might arise in a SaaS support role. Be prepared to walk through your thought process on how you'd troubleshoot a ticket or escalate an issue, showcasing your analytical abilities.
