At a Glance
- Tasks: Assist patients and manage enquiries at our friendly surgery.
- Company: Join a top-rated medical practice in the heart of Woodbridge.
- Benefits: Flexible part-time hours, supportive team, and a chance to make a difference.
- Other info: Opportunity to grow in a caring environment with high patient satisfaction.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Little St John's Surgery are looking for a care navigator to join our reception team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail. Part‑time: 22 hours a week. Schedule: Monday 13:00 to 19:00, Tuesday 08:00 to 13:00, Thursday 13:00 to 19:00, Friday 08:00 to 13:00. Occasional Saturday mornings and cover for holidays and sickness as required. Any employment offer will be subject to a full DBS check and references.
Main duties of the job:
- Handling all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
- Making appointments for patients in accordance with practice protocols.
- Ensuring that messages and requests for visits are recorded and that the appropriate doctor or team members receive them.
- Ensuring that new patients complete registration forms.
- Photocopying and/or laminating any posters, forms or leaflets when needed.
- Processing all post and electronic communications on the day they arrive.
- Managing the uploading and downloading of temporary resident forms.
- Managing the waiting list for 24‑hour blood pressure monitoring and 24‑hour ECGs.
About us:
We are a friendly forward‑thinking dispensing practice located in the heart of Woodbridge, with over 7,000 patients. We are proud to have an Outstanding CQC rating and over 95% patient satisfaction score in the National Patient Survey for the past 3 years. Further information about us can be found on our website www.woodbridgedoctors.nhs.uk.
Person Specification:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-Time Patient Care Navigator — Medical Reception in Woodbridge employer: Primary Care Careers
Little St John's Surgery is an excellent employer, offering a supportive and friendly work environment in the heart of Woodbridge. With a commitment to employee growth and development, we provide flexible part-time hours that allow for a healthy work-life balance, alongside the opportunity to contribute to our Outstanding CQC-rated practice that prioritises patient care and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Patient Care Navigator — Medical Reception in Woodbridge
✨Tip Number 1
Get to know the practice! Before your interview, check out Little St John's Surgery's website and social media. Understanding their values and patient care approach will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and show off your friendly, professional side.
✨Tip Number 3
Show your flexibility! Since the role requires covering for holidays and sickness, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve had to be flexible.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Part-Time Patient Care Navigator — Medical Reception in Woodbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for joining our team!
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check everything before hitting send, as this shows us you can handle the meticulous nature of the job.
Tailor Your Experience:Highlight any relevant experience you have, especially if it involves working with the public or in a healthcare setting. We love seeing how your background aligns with what we do at Little St John's Surgery!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you promptly!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Little St John's Surgery. Familiarise yourself with their services, values, and patient satisfaction scores. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Patient Care Navigator, you'll be dealing with the public regularly. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. Highlight your empathy and ability to remain calm under pressure.
✨Demonstrate Attention to Detail
Given the role's emphasis on accuracy, be ready to discuss how you ensure precision in your work. You might want to mention any previous experience where attention to detail was crucial, such as managing patient records or handling sensitive information.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the practice. You could ask about the team dynamics, opportunities for training, or how they handle patient feedback. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
