Key responsibilities:
- Greet patients and visitors in a professional and friendly manner
- Schedule, confirm, and manage patient appointments
- Handle incoming phone calls, emails, and enquiries
- Register new patients and update patient records accurately
- Manage patient check-in and check-out procedures
- Maintain confidentiality of patient information (GDPR compliance)
- Process prescriptions, referrals, and correspondence
- Handle billing, payments, and insurance documentation (if applicable)
- Liaise with doctors, nurses, and other healthcare staff
- Maintain a clean and organised reception area
- Review patient medical records, discharge summaries, and clinical notes
- Assign accurate codes using classification systems
- Ensure coding complies with national standards and guidelines
- Work closely with clinicians to clarify medical information
- Maintain high levels of accuracy and attention to detail
- Ensure confidentiality of patient information
- Stay updated with coding standards and healthcare regulations
- Assist with data analysis and healthcare planning
About the Candidate
We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service and data entry. Applicants should have the following skills and experience:
Skills and requirements:
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Good IT skills (e.g., EMIS or other medical software)
- Attention to detail and accuracy
- Ability to remain calm under pressure
- Strong analytical and attention-to-detail skills
- Knowledge of medical terminology, anatomy, and physiology
- Familiarity with coding systems (ICD-10, OPCS-4)
- Good IT and data entry skills
- Ability to interpret complex medical documentation
- Accredited Clinical Coding qualification (e.g., ACC) is desirable but not essential
- Knowledge of confidentiality and data protection
- Previous reception or customer service experience (preferred)
- Experience of working in an NHS GP surgery
- May involve shift work, including evenings or weekends
- Office-based role
- Typically standard working hours
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
About Us
We offer a comprehensive range of medical services, from routine health checks and chronic disease management to preventative care and health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment, and ongoing support.
At Wivenhoe Medical Practice, we value trust, respect, and open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed, and confident in their care.
Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient, and responsive to the needs of those we serve.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
