At a Glance
- Tasks: Book appointments, greet patients, and manage queries in a busy medical practice.
- Company: Join a supportive team at a well-rated medical practice on Mersea Island.
- Benefits: Flexible part-time hours, training provided, and a collaborative work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: Strong communication skills and basic IT knowledge; experience is a plus but not essential.
The predicted salary is between 44550 - 54450 £ per year.
We have an exciting new opportunity for a receptionist to join the team based in Mersea Island Medical Practice on a part-time basis. Hours/days to be worked will be discussed and agreed at interview.
Responsibilities will include (but not limited to):
- Booking appointments
- Greeting patients
- Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
- Updating patient records
- Processing correspondence and liaising with patients using various different types of communication methods
Interviews will be carried out for successful applicants on receipt of application and we reserve the right to retract the advert if a suitable person is found before the end date.
About the Candidate
To be considered for this position, you will need the following:
- Excellent communication skills
- A good understanding of IT
- Ideally, experience of a busy reception/public environment
- Flexibility to cover other shifts
- Experience of working in general practice will be an advantage but training will be given to a suitable candidate
About Us
We are an established practice in West Mersea, with a CQC rating of good. We are a training practice, and the team consists of 5 GP partners, 5 registrars, 1 ANP and a nursing team along with a very supportive administrative & reception teams.
Our values are:
- To provide high quality, safe, compassionate patient centred healthcare.
- To work collaboratively as a team with honesty, integrity, and personal responsibility.
- To work dynamically, with optimism, adaptability, efficiency, and initiative.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in West Mersea employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in West Mersea
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Primary Care Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Primary Care Careers and let us see your personality shine through!
We think you need these skills to ace Receptionist in West Mersea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Primary Care Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Primary Care Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Primary Care Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Primary Care Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Primary Care Careers will surely appreciate.
