At a Glance
- Tasks: Join our dispensary team to provide excellent customer service and dispense medications safely.
- Company: Wells Health Centre, an Outstanding-rated GP Practice on the beautiful Norfolk coast.
- Benefits: Part-time hours, supportive environment, comprehensive training, and career development opportunities.
- Other info: Join a friendly team dedicated to quality care and patient satisfaction.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: NVQ2 or equivalent in dispensing preferred; customer service experience is a must.
Wells Health Centre are looking to recruit a reliable Dispenser, who will be highly motivated, very customer service focussed with a good attention to detail to join our experienced dispensary team. This role is offered on a part-time basis for 18 hours per week, ideally working 3 days.
This is a varied role and will involve face to face and telephone contact with our patients, along with administrative duties, providing safe and timely dispensing services with cost efficiency considered. We provide a supportive environment for all our staff with a comprehensive induction, training plan, regular administrative meetings and in-house and external training sessions.
Main duties will include:
- Dispensing duties including labelling, dispensing, endorsing, and checking prescriptions following procedure and processes.
- Attending to patients at the hatch, receiving and giving out prescriptions as outlined in the dispensary standard.
- Be competent and clear in following the dispensary standard operating procedures (SOPs).
- Answering the phone and taking requests for repeats.
- Unpacking of orders, checking for discrepancies, and putting stock away.
- Stock rotation, date checking and storage.
- Preparing Dossett boxes as per the dispensary standard operational procedure.
- Cleaning and tidying as necessary.
- Ensuring correct disposal of all returned medication, complying with environmental health regulations.
- Monitoring patient compliance with patient recall for medication review.
- Checking prescription endorsements and amending as necessary.
- Ensuring all prescriptions are completed on the back in full when necessary.
- Dispensing and checking controlled drugs as per the dispensary operating procedure.
- Completing the controlled drug register, checking stock levels for accuracy.
- Issuing and dispensing external prescriptions.
- Assist in the successful achievement of Dispensing Services Quality Scheme (DSQS).
- Any other tasks delegated by the Dispensary team.
- To be aware of the process of commercial buying of drugs.
- Assist in maintaining the dispensary sundry orders.
About the Candidate
If you are an experienced dispenser looking for an exciting new role, then we'd love to hear from you. You will have the following skills and experience:
- A qualified NVQ2 or equivalent dispenser, underway or a willingness to start an NVQ2 or equivalent qualification in dispensing.
- Experience of working directly with members of the public in a dispensary or pharmacy environment (or similar).
- Knowledge and understanding of prescribing and medication management.
- Experience of working as part of a team.
- Experience of managing multiple requests via telephone and email.
- Basic IT skills, including use of email.
- Good written communication skills.
- Good verbal skills, can demonstrate ability to deal with members of the public on the telephone.
About Us
Wells Health Centre is a small GP Practice on the Norfolk coast rated as Outstanding by the Care Quality Commission (CQC). It provides care to around 3,300 patients in and around Burnham Market. In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Dispenser in Wells-next-the-Sea employer: Primary Care Careers
Wells Health Centre is an outstanding employer located on the beautiful Norfolk coast, offering a supportive and collaborative work environment for dispensers. With a strong focus on employee development through comprehensive training and regular meetings, we ensure our team members are well-equipped to provide exceptional patient care. Join us to be part of a dedicated team that values customer service and attention to detail while making a meaningful impact in our community.
