At a Glance
- Tasks: Lead and manage operations at a forward-thinking medical centre, ensuring high-quality patient care.
- Company: Tiptree Medical Centre, known for its supportive team and innovative practices.
- Benefits: Competitive salary, NHS Pension, professional development, and flexible working patterns.
- Other info: Join a dynamic team dedicated to continuous improvement and patient-centred care.
- Why this job: Make a lasting impact in healthcare while enjoying a family-friendly work environment.
- Qualifications: Strong leadership, organisational, and people-management skills; experience in healthcare is a plus.
The predicted salary is between 46000 - 52000 £ per year.
Tiptree Medical Centre is seeking an exceptional Business & Operations Manager to lead and manage our team. This is an exciting opportunity to work alongside the GP Partners in leading a successful, forward-thinking medical centre that is committed to delivering outstanding patient care while continually improving the way we work. Our two GP Partners are married and so decision-making is quick, efficient and mutual. We are a forward-thinking practice, caring for circa 12,500 patients with a strong reputation for high-quality patient care and a team that genuinely enjoys working together. We’re proud of what we have achieved but we’re equally ambitious about what comes next. That’s where you come in.
The successful candidate will provide strategic and operational leadership across every non-clinical aspect of the medical centre. We are looking for someone who is approachable, collaborative and confident in leading change, developing people and delivering high-quality services. Whether your experience has been gained within primary care, the NHS or another complex operational environment, we are interested in leaders who can bring energy, professionalism and fresh ideas.
This is not a traditional Practice Manager role. As Business & Operations Manager you will work directly with the GP Partners to ensure the practice remains financially sustainable, operationally efficient and fully compliant. You will be responsible for developing strategy, leading organisational performance and supporting our managers and teams to deliver excellent services for our patients and community.
You'll provide leadership across six key areas:
- Strategy: Business strategy; Business planning; Service development; Contract management; Performance dashboards and benchmarking; Income generation; QOF performance.
- Governance: CQC Registered Manager; Regulatory compliance; Risk register; Business continuity; Information Governance; Health & Safety; Organisational safeguarding; Governance meetings; Significant Event and Learning Event analysis; Clinical policies; Standard Operating Procedures.
- Finance: Budget ownership; Financial forecasting; Payroll oversight; Enhanced Services (EA/DES/LES); Investment planning and funding opportunities.
- Workforce: Recruitment; Workforce planning; Senior team appraisals; HR strategy; Training strategy; HR document compliance; Workflow efficiencies and continuous improvement.
- Estates: Estate management; Contractor management; Premises security; Estate development projects.
- Digital: IT strategy; Telephone systems; Digital transformation and technology-enabled service improvement.
If you are looking for a rewarding leadership role where you can make a lasting impact, we would be delighted to hear from you.
You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. Experience within general practice or the NHS would be advantageous, but we also welcome applications from candidates with strong transferable leadership and operational management experience.
What matters most is your ability to:
- Lead with integrity and empathy
- Build high-performing teams
- Think strategically while remaining grounded in day-to-day operations
- Communicate with confidence and authenticity
- Manage change positively and effectively
- Make sound decisions in a busy and evolving environment
We are a friendly, busy, and innovative GMS practice caring for approximately 12,000 patients in north-east Essex, where work-life balance is more than just a buzzword. Our team includes two supportive GP partners, 7 salaried GPs, an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 advanced nurse practitioners (ANPs), practice nurses, HCAs, clinical pharmacists, and a dedicated administrative and reception team working together to provide high-quality patient care. We pride ourselves on being relaxed, family-friendly, and supportive, with flexible working patterns and a strong team ethos. As a training practice for medical and nursing students, we are committed to learning, development, and continuous improvement. We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient-centred care.
What we offer:
- Competitive salary dependent on experience
- NHS Pension Scheme
- A family-friendly environment
- Professional development and training
- Supportive GP Partners
- A genuine opportunity to influence the future direction of a highly regarded practice
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Business & Operations Manager in Tiptree employer: Primary Care Careers
Greensand Surgery is an exceptional employer that values the well-being of its staff and patients alike. With a strong emphasis on work-life balance, flexible hours, and generous leave, employees can thrive in a supportive and collaborative environment while delivering high-quality patient care. The practice also offers ample opportunities for professional growth and development, making it an ideal place for GPs looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Business & Operations Manager in Tiptree
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Primary Care Careers.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Primary Care Careers.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Primary Care Careers, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Business & Operations Manager in Tiptree
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Primary Care Careers.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Primary Care Careers.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Primary Care Careers. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Primary Care Careers. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Primary Care Careers
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Primary Care Careers’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
