Receptionist/Care Navigator in Thorpe le Soken

You will be working in a very busy and quite often demanding environment carrying out the following;

A key element of this role is to navigate patients to the appropriate service.

To be considered for this position, you will need the following skills and experience:

• A good telephone manner is essential
• Excellent communication and organisational skills
• Be able to work under pressure
• Previous experience of working in primary care and knowledge of EMIS web would be desirable but not essential as full training will be given
• Strong interpersonal and customer service skills
• Competent IT skills, including Microsoft Office and electronic record systems
• Ability to assess needs and signpost people to appropriate services
• Accurate record keeping and attention to detail
• Ability to manage a varied enquires
• Good problem-solving and decision-making skills
• Flexibility is a priority to cover additional hours during holiday/sickness absence of colleagues to keep the Surgery running efficiently

We are friendly, supportive, and patient-focused GP practice. We are a well-established practice serving a diverse local community, committed to delivering high-quality, person-centred care. We are a collaborative multidisciplinary team including GPs, nurses, pharmacists, care coordinators, and administrative staff. We have:

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions