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- Tasks: Welcome patients, manage appointments, and handle queries with a friendly approach.
- Company: Join a caring GP practice dedicated to high-quality patient care.
- Benefits: Part-time hours, supportive team environment, and the chance to make a difference.
- Other info: Opportunity to grow in a dynamic healthcare setting.
- Why this job: Be the friendly face of healthcare and help patients feel at ease.
- Qualifications: Organised, adaptable, and excellent communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
The Holbrook and Shotley Practice, in Ipswich, is seeking two organised and professional receptionists to join our friendly team on a part‑time basis. This will be for 15 hours per week, working the following patterns:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us: The Holbrook and Shotley Practice is a GP Practice across two surgery sites. We pride ourselves on providing a high standard of care to our 8000 patients. Our practice team comprises of three GP partners, two salaried GPs, supported by a highly experienced team of nurses, dispensers, paramedics, and reception team.
Qualifications: We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Experience: Excellent communication skills, with a patient‑focused attitude. A quick learner with good IT skills and excellent attention to detail. Helpful and friendly manner is essential, with the ability to work well with others. Primary care/healthcare experience would be desirable. Flexible to cover for sickness and holidays.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. If you would like more information about this role, please do not hesitate to get in contact with us.
Receptionist in Suffolk employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Suffolk
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with their services and values so you can chat confidently about how you fit into their team. This shows you're genuinely interested and ready to contribute!
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones of your own! Ask about their patient care approach or how they support their staff. It’ll show you’re proactive and really care about the role.
✨Tip Number 3
Practice makes perfect! Do a mock interview with a friend or family member. This will help you get comfortable with answering questions and boost your confidence. Plus, it’s a great way to refine your responses to highlight your skills.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re enthusiastic about the position and appreciate the opportunity to interview.
We think you need these skills to ace Receptionist in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and customer service experience. We want to see how you can bring your friendly and adaptable nature to our team!
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you're excited about joining The Holbrook and Shotley Practice and how you can contribute to our patient-focused approach.
Show Off Your Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. We’re looking for someone who can handle queries and complaints with a helpful and friendly manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research The Holbrook and Shotley Practice. Familiarise yourself with their values, services, and patient care approach. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively handled queries or complaints in the past. Think about situations where you’ve had to direct patients or colleagues to the right person, as this will demonstrate your ability to manage patient interactions smoothly.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Bring up specific instances where you’ve successfully managed multiple tasks, like scheduling appointments or maintaining records. You could even mention any tools or systems you’ve used to stay organised, which will show that you’re proactive and detail-oriented.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle patient feedback. This not only shows your enthusiasm for the role but also helps you gauge if the practice is the right fit for you.