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- Tasks: Assist patients and support the practice team with a friendly, positive attitude.
- Company: Siam Surgery, a caring GP practice in Sudbury with high patient satisfaction.
- Benefits: Supportive team environment, personal development opportunities, and a healthy work-life balance.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills, computer literacy, and a team player mindset.
- Other info: Join a well-established team dedicated to providing excellent care.
The predicted salary is between 24000 - 36000 £ per year.
Main duties of the job:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone and email.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
About us:
Siam Surgery is a GP practice located within Sudbury Community Health Centre and provides a high level of care to over 13,000 patients in Sudbury, Suffolk and its surrounding villages. Rated good in all areas by CQC, Siam Surgery also has a high level of patient satisfaction. We are a well-established, friendly and supportive team who take pride in the work we do. We promote a healthy work life balance and are willing to facilitate personal development and encourage each individual's interests.
Person Specification:
- Excellent interpersonal and communication skills, both written and verbal.
- Excellent computer skills in Word, Excel and Outlook.
- Good standard of numeracy and literacy.
- Confident working as part of a team and independently.
- An understanding of GDPR and confidentiality.
- Presentable and approachable to both staff and patients.
- Self-motivated.
- Flexible and able to adapt.
- Experience working with the clinical system 'SystmOne' would be advantageous.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Care Navigator in Sudbury employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator in Sudbury
✨Tip Number 1
Make sure you research Siam Surgery and understand their values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely cares about patient satisfaction and teamwork.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Care Navigator, you'll be the first point of contact for patients. Role-play with a friend to get comfortable with answering calls and directing queries effectively.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed multiple tasks or projects in the past. We want to see that you can keep things running smoothly in a busy practice!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our friendly team at Siam Surgery.
We think you need these skills to ace Receptionist/Care Navigator in Sudbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the vibe we have at Siam Surgery. A warm tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the role of Receptionist/Care Navigator. Whether it's customer service or admin work, show us how your skills can help our practice run smoothly.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at Siam Surgery.
How to prepare for a job interview at Primary Care Careers
✨Know Your Stuff
Familiarise yourself with the role of a Receptionist/Care Navigator. Understand the key responsibilities, like assisting patients and managing communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about interacting with patients and the practice team, be ready to demonstrate your excellent interpersonal skills. Think of examples from your past experiences where you’ve successfully communicated or resolved issues, whether in person or over the phone.
✨Get Tech-Savvy
Brush up on your computer skills, especially with Word, Excel, and Outlook. If you have experience with SystmOne, make sure to mention it! Being comfortable with technology will show that you can handle the administrative duties smoothly.
✨Be Approachable and Presentable
First impressions matter! Dress smartly and maintain a friendly demeanour during the interview. Practice your body language and ensure you come across as approachable, as this is crucial for a role that involves patient interaction.
