At a Glance
- Tasks: Support patient care by processing prescriptions and assisting at the dispensary hatch.
- Company: Join a friendly, rural GP practice dedicated to high-quality patient care.
- Benefits: Enjoy a supportive environment, NHS pension, on-site parking, and skill development.
- Other info: Flexible hours and a close-knit team that values collaboration.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 13 - 16 £ per hour.
Mendlesham Medical Group (Mendlesham Health Centre & Manor Farm Surgery) is looking to recruit two prescription clerks/pharmacy hatch assistants to join our busy dispensary team, supporting an important service at the heart of patient care. This is a part‑time role offered on 20 hours per week (working pattern to be agreed). The role is a mix of patient‑facing hatch duties and prescription administration, helping to ensure repeat prescriptions and prescription queries are dealt with safely, accurately and within required timescales.
Responsibilities
- Process repeat prescription requests, ensuring these are actioned within 72 hours.
- Check and respond to prescription requests received via email and other approved methods.
- Deal with prescription queries from patients, community pharmacies, nursing homes and district nurses.
- Keep repeat prescribing information accurate and up to date on the clinical system (SystmOne).
- Send medication review letters and support the recall process where required.
- Arrange prescribing‑related monitoring, including blood tests (via ICE) and blood pressure checks.
- Support the dispensary hatch service, serving patients collecting prescriptions and medication.
- Liaise with the clinical team regarding prescription and medicine management queries.
- Assist with prescribing incentive work, including reports and letters, in line with guidance.
- Provide general dispensary administration and support the wider team as required.
- Work flexibly across both sites and maintain up‑to‑date knowledge of prescribing guidance and practice procedures.
Mendlesham Medical Group is a friendly, rural GP practice based across two sites – Mendlesham Health Centre and Manor Farm Surgery – located approximately four miles apart. We provide care to around 7,800 patients and are proud to offer a supportive and welcoming environment for both patients and staff. Our team includes GP Partners, salaried GPs, a Nurse Practitioner, and experienced nursing, dispensary and administrative teams who work closely together to provide high quality, patient‑centred care. We are a close‑knit practice where teamwork is genuinely valued. The dispensary plays a central role in supporting our patients, and we are looking for people who take pride in providing a helpful, efficient and safe service.
Why work with us?
- You will be joining a supportive team where training is provided, questions are encouraged, and staff are valued.
- The role offers variety, patient contact, and the opportunity to build skills across both dispensary administration and hatch duties.
Benefits
- Supportive working environment and full training provided
- NHS Pension Scheme
- On‑site parking
- Opportunity to develop skills within a busy dispensary team
- A varied role across two practice sites
Prescription Clerk/Pharmacy Assistant in Stowmarket employer: Primary Care Careers
Greensand Surgery is an exceptional employer that values the well-being of its staff and patients alike. With a strong emphasis on work-life balance, flexible hours, and generous leave, employees can thrive in a supportive and collaborative environment while delivering high-quality patient care. The practice also offers ample opportunities for professional growth and development, making it an ideal place for GPs looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Clerk/Pharmacy Assistant in Stowmarket
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Mendlesham Medical Group. Familiarise yourself with their values and the services they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their close-knit practice.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to prescription handling and patient care. Think about scenarios where you've provided excellent service or resolved issues effectively. We want to hear how you can contribute to our supportive environment!
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience you have with SystmOne or similar systems. If you’ve dealt with prescription queries before, share those stories! It’s all about demonstrating how you can hit the ground running in our busy dispensary team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team at Mendlesham Medical Group.
We think you need these skills to ace Prescription Clerk/Pharmacy Assistant in Stowmarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Prescription Clerk/Pharmacy Assistant role. Highlight any relevant experience you have in patient care or pharmacy settings, as this will show us that you're a great fit for our team.
Show Your Team Spirit:Since we value teamwork at Mendlesham Medical Group, don’t forget to mention any experiences where you've worked well with others. We want to see how you can contribute to our friendly and supportive environment!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primary Care Careers
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Prescription Clerk/Pharmacy Assistant. Understand the processes involved in handling repeat prescriptions and be ready to discuss how you would manage prescription queries from patients and other healthcare professionals.
✨Show Your Team Spirit
Since teamwork is highly valued at Mendlesham Medical Group, be prepared to share examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and contribute to a positive working environment.
✨Demonstrate Patient Care
This role is all about patient interaction, so think of specific instances where you've provided excellent customer service or resolved issues for patients. Show that you understand the importance of accuracy and safety in prescription management.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the training process, the team dynamics, or how they handle challenging situations in the dispensary. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
