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- Tasks: Welcome patients, manage appointments, and support healthcare teams in a busy GP practice.
- Company: Highlands Surgery, an outstanding GP practice committed to high-quality patient care.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal development.
- Other info: Join a dynamic team and enjoy a varied role with excellent career growth potential.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: No prior healthcare experience needed; just bring enthusiasm and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
Highlands Surgery is looking for a friendly, motivated, and proactive receptionist / care navigator to join our welcoming and supportive team. This is a part-time role (20 hours per week), worked over 4 flexible days (Monday to Friday). Shifts are 5 hours, either 08:00-13:00 or 13:30-18:30, offering a good work-life balance.
Main duties of the job
This is a fantastic opportunity to join a busy GP practice where you will play a vital role in supporting patients and helping them access the care they need. No two days are the same, and you'll be part of a team that truly makes a difference in the local community.
About us
Highlands Surgery is a well-established, forward-thinking practice committed to delivering high-quality patient care within a supportive and collaborative environment. We are proud to have been rated Outstanding by the Care Quality Commission (CQC), reflecting our commitment to excellence and continuous improvement. Our team includes 3 GP partners, 3 salaried GPs, 4 practice nurses, 1 advanced nurse practitioner, and 2 healthcare assistants, alongside a large and dedicated administrative team. We work closely together to ensure patients receive efficient, compassionate care. We are a GP training practice, with up to 3 GP registrars at any one time, creating a positive and dynamic learning environment. We also work in partnership with our primary care network (PCN), supporting patients through a wider multidisciplinary team within the community.
Job responsibilities
- Welcoming and directing patients in a professional and friendly manner
- Managing appointment bookings efficiently
- Handling patient queries and concerns (face-to-face, online, and via telephone), and signposting to the appropriate team member or service
- Processing letters, completed forms, and specimen requests
- Providing guidance on practice procedures
- Registering new patients
- Maintaining accurate patient records, including scanning, filing, and general administrative tasks
Person Specification
General practice is a fast-paced and rewarding environment where no two days are the same. We’re looking for someone who is calm, approachable, and able to work efficiently under pressure, with a genuine commitment to helping others. You don’t need previous experience in a healthcare setting, we are happy to train the right person. If you’re quick to learn, enjoy working with people, and can adapt in a busy environment, we’d love to hear from you.
You will:
- Be a reliable and enthusiastic team player
- Have excellent communication and interpersonal skills
- Be able to handle sensitive situations with empathy, discretion, and confidentiality
- Feel confident working with the public, including in occasionally challenging situations
- Demonstrate strong organisational skills and attention to detail
- Have good IT skills and confidence in administrative tasks
- Be flexible and willing to occasionally adjust working hours to support colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Care Navigator in Southend-on-Sea employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Care Navigator in Southend-on-Sea
✨Tip Number 1
Get to know the practice! Research Highlands Surgery and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits into their supportive team environment, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Care Navigator in Southend-on-Sea
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific duties from the role that excite you and how you can make a difference at Highlands Surgery.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Highlands Surgery.
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Highlands Surgery. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your People Skills
As a receptionist/care navigator, you'll be the first point of contact for patients. Prepare examples that highlight your communication and interpersonal skills. Think about times when you've handled sensitive situations or provided excellent customer service.
✨Demonstrate Adaptability
The job description mentions a fast-paced environment where no two days are the same. Be ready to discuss how you've successfully adapted to changing circumstances in previous roles. This could be anything from managing unexpected challenges to learning new systems quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if the practice is the right fit for you.