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- Tasks: Be the friendly face of our practice, helping patients and managing appointments.
- Company: Join a supportive and forward-thinking GP practice with an outstanding reputation.
- Benefits: Enjoy NHS pension, eye-care vouchers, and generous annual leave.
- Why this job: Make a real difference in healthcare while balancing work and life commitments.
- Qualifications: Organised, friendly, and passionate about providing excellent patient service.
- Other info: Part-time role with flexible shifts scheduled three months in advance.
The predicted salary is between 13 - 16 £ per hour.
Highlands Surgery is delighted to offer an exciting opportunity for a friendly and organised receptionist to join our welcoming and supportive practice team. You will play a key role in helping our busy practice run smoothly, contributing directly to the delivery of high-quality care for our patients. This is a part-time position for 20 hours per week, Monday to Friday, with 2 shifts 8:00am to 1:00pm and 1:30pm to 6:30pm which are scheduled 3 months in advance, making it an excellent opportunity to balance work with other commitments. If you enjoy working as part of a team, take pride in providing excellent service, and are looking for a rewarding role in healthcare, we would love to hear from you.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Responsibilities:- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Practice: Highlands Surgery is a well-established, forward-thinking GP practice caring for approximately 15,000 patients. We are proud to have a supportive and experienced clinical team comprising three GP partners, two salaried GPs, four nurses and two Healthcare Assistants, working alongside a large and well-integrated Primary Care Network that provides high-quality community care for our housebound patients. Recently rated 'Outstanding' by the CQC, we place great value on teamwork, patient-centred care and continuous improvement. Our practice is further strengthened by a dedicated and friendly non-clinical team, including receptionists, administrators, referral clerks and pharmacists, all of whom play a vital role in delivering an excellent service to our patients.
Benefits:- NHS Pension Scheme
- Eye-care vouchers
- Annual leave: minimum 32 days FTE, with enhancements for long service
Receptionist/Care Navigator employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator
✨Tip Number 1
Get to know the practice! Research Highlands Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills as a friendly and organised individual.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you present yourself professionally to reflect the welcoming atmosphere of Highlands Surgery.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist/Care Navigator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and organised nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the role of a receptionist. Whether it’s customer service or administrative skills, we want to know how your background makes you a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Highlands Surgery. Familiarise yourself with their values, recent achievements, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples that highlight your communication skills and ability to handle queries or complaints effectively. Think about times when you've provided excellent service or resolved a difficult situation.
✨Demonstrate Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay on top of your responsibilities, especially in a busy environment like a GP practice.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like. It’s a great way to demonstrate your interest and gather valuable insights.
