Bank Receptionist/Administrator cover for Riverside Health Centre's reception and administration team, covering annual leave, sickness and staff training. The work centres on greeting patients, signposting them to the right service or clinician, answering queries, supporting the online triage system, updating records and processing correspondence. Opening hours run Monday to Friday, 08:00 to 18:30, with no fixed hours, fully onsite. Strong IT and communication skills, plus flexibility to cover as needed, decide fit.
What the job involves
- Greeting patients and visitors
- Care navigation, signposting patients to the appropriate service or clinician
- Answering queries from patients and external agencies
- Supporting patients with the online triage system
- Updating patient records accurately
- Processing electronic and paper correspondence
- Liaising with patients using a variety of communication methods
What’s required
Qualifications
- Good standard of education, including Maths and English
Experience
- Experience in a customer service role
Skills & knowledge
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Strong IT skills and confidence using computer-based systems
- Friendly, caring and positive approach towards patients and colleagues
Other
- Flexible availability to support service needs
Nice to have
- Previous reception experience
- Experience within primary care
- Experience using SystmOne (full training provided)
- Experience in a busy reception or customer-facing environment
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Receptionist - Bank staff employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
