At a Glance
- Tasks: Welcome patients, manage queries, and support the team in a busy health centre.
- Company: Join Riverside Health Centre, a supportive team dedicated to patient care.
- Benefits: Gain valuable experience in a healthcare setting with flexible hours.
- Other info: Full training provided; perfect for those looking to grow in healthcare.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: Good IT skills, customer service experience, and a positive attitude required.
The predicted salary is between 23000 - 26000 € per year.
This is an exciting opportunity for an enthusiastic and proactive receptionist/administrator to join our team based at Riverside Health Centre in Manningtree. This is a bank role to help cover annual leave, sickness, and staff training within our reception and administration team. The role is fully onsite, and our opening hours are Monday to Friday, 08:00 to 18:30. The successful candidate will be flexible with their availability to support service needs.
Main duties of the job Responsibilities will include, but are not limited to:
- Greeting patients and visitors
- Care navigation and signposting patients to the appropriate service or clinician
- Answering queries from patients and external agencies
- Supporting patients with the online triage system
- Updating patient records accurately
- Processing electronic and paper correspondence
- Liaising with patients using a variety of communication methods
About us Riverside Health Centre cares for approximately 6,500 patients. Care is provided by three GP partners, one salaried GP, one nurse practitioner, one paramedic, two practice nurses, and two healthcare assistants. We are a close-knit and supportive team who work collaboratively to provide the best possible care to our diverse patient population. We work closely with four local practices, as part of the Stour Estuary Primary Care Network (PCN).
Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification To be considered for the position, you will require the following:
- Good IT knowledge and confidence using computer-based systems are essential.
- Ideally experience working within a busy reception or customer-facing environment
- A good standard of education, including Maths and English, along with experience working in a customer service role
- Previous reception experience is desirable, and experience within primary care would be beneficial, although this is not essential
- Experience using SystmOne would be advantageous; however, full training will be provided for the right candidate
- Excellent written and verbal communication skills, strong interpersonal skills, and a friendly, caring, and positive approach towards patients and colleagues
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator - Bank employer: Primary Care Careers
At Riverside Health Centre, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional patient care. Our flexible bank role allows for meaningful engagement with our diverse patient population while providing opportunities for professional growth and development within the healthcare sector. Located in the picturesque Manningtree, our team enjoys a strong sense of community and camaraderie, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator - Bank
✨Tip Number 1
Get to know the company! Research Riverside Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist/administrator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Be flexible with your availability. Since this is a bank role, showing that you can adapt to different shifts will make you a more attractive candidate. Highlight your willingness to cover various hours when you chat with them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is key for this role. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist/Administrator - Bank
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making a difference at Riverside Health Centre.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service or reception roles. We want to see how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist/administrator in a healthcare setting. Familiarise yourself with tasks like greeting patients, managing queries, and using systems like SystmOne. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with patients and external agencies, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or reception environments. This will highlight your interpersonal skills.
✨Flexibility is Key
As this is a bank role, emphasise your flexibility and willingness to cover shifts as needed. Be ready to discuss your availability and how you can adapt to the team's needs. This shows that you're proactive and committed to supporting the service.
✨Prepare Questions to Ask
At the end of the interview, have a few thoughtful questions ready to ask about the team dynamics, training opportunities, or patient care approaches. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you.
