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For Companies At a Glance
- Tasks: Join our friendly team to assist patients and manage appointments in a dynamic healthcare environment.
- Company: Lister House Surgery, a supportive practice with a strong community focus.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in patient care.
- Why this job: Be the friendly face of healthcare and help patients navigate their health journey.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth opportunities in a modern, well-equipped practice.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Lister House Surgery located in Hatfield, are seeking receptionists/administrators to join their friendly practice team. These positions can be offered on a full or part-time basis working various shift patterns. Morning shifts would start at 8am and afternoon shifts would be 12pm - 6.30pm. Full days would be 8am - 6.30pm. Hours and days can be discussed at interview but we are flexible so please do apply.
Main responsibilities will include:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Process appointments, visits and telephone consultations as required.
- Register new patients.
- Process repeat prescriptions.
- Undertake a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Update internal systems.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
About Us
Lister House Surgery has strong clinical and administration support and excellent working relationships with our primary care network. List Size: 14,000 patients. SystmOne practice, users of Ardens and AccuRx. Excellent, modern purpose-built premises on a single site. Strong collaborative working with the 3 other practices in Hatfield Primary Care Network and wider GP Federation. Organised GP team consisting of 8 partners, 3 salaried GPs, and 2 registrars. Experienced nursing team including 1 nurse prescriber, 2 practice nurses & 1 HCA, with nurse led minor illness and chronic disease clinics. Training practice. Flexible session times to suit GP needs. Low home visit rate, supported by home visiting service. Excellent transport links to London. Willing to wait for the right candidate. ARRS support including social prescribers, pharmacist, pharmacist technician, physiotherapist, care co-ordinator, frailty nurse, mental health team and health and wellbeing coaches.
If you would like to arrange an informal meeting, please contact Kayleigh Rose-Wood (practice manager).
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lister House Surgery. Familiarise yourself with their services and values. This will help you connect better during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills. We want to see how you handle pressure and communicate effectively!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects the friendly and caring image of the practice. You want to look approachable and ready to support patients and colleagues alike.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly practice team.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist/Administrator. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Lister House Surgery. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist/administrator, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and empathetic under pressure.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and handling difficult patients. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the practice's time. Being punctual also gives you a moment to relax and gather your thoughts before the interview begins.