Receptionist

Walton Medical Centre have an exciting opportunity for an enthusiastic and pro‑active receptionist to join the team on a full or part‑time basis. Hours and days can be discussed at interview.

Main duties of the job

• Booking appointments and greeting patients
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Liaising with patients using various different types of communication methods

About us

The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our head office is in Feering.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

We also work as a collaborative Primary Care Networks (PCNs) which span across Colchester and Tendring.

Person Specification

Experience

• A good standard of education including Maths and English
• Experience of working and providing customer services
• Ideally you will have previous reception experience and it would be beneficial if you have worked within primary care
• Strong IT skills and be able to use computer based systems
• Excellent communication skills both written and orally
• Have good social skills
• Friendly and positive approach towards patients and other visitors either in person or over the telephone
• Experience of SystmOne would be desirable, however full training will be given to a suitable candidate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.