Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our health centre, helping patients with appointments and queries.
- Company: Join a caring team at The Old Harlow Health Centre, serving 12,000 patients.
- Benefits: Enjoy NHS pension scheme, life insurance, and family benefits.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Due to retirement, The Old Harlow Health Centre has an opportunity for an enthusiastic and proactive receptionist to join our team. The role is offered on a part time basis, working 16 hours per week, on Monday and Tuesday, 8.00 am to 4.30 pm with a 30 minute lunch break.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
The Old Harlow Health Centre is an expanding practice, currently looking after 12,000 patients in the heart of Old Harlow. The practice is comprised of 5 GP partners, all being GP trainers, 3 salaried GPs and a fluctuating number of GP registrars, supported by the nursing team. The practice also employs FCPs and hosts other healthcare professionals in providing holistic care.
We offer access to the NHS pension scheme:
- The NHS pension scheme is a defined benefits scheme
- Life insurance
- Family benefits including an adult dependents pension and children’s pension
- Ill health benefits
- 20% employer contribution
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist / Care Navigator in Old Harlow employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Care Navigator in Old Harlow
✨Tip Number 1
Get to know the practice! Research The Old Harlow Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling sensitive situations. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you present yourself professionally, as it reflects your respect for the role and the patients you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist / Care Navigator in Old Harlow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in patients' lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or healthcare. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at The Old Harlow Health Centre. Familiarise yourself with patient interaction scenarios, appointment scheduling, and how to handle queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to share examples of your previous customer service experience. Think of situations where you handled complaints or helped someone in distress. Highlighting your empathy and communication skills will show that you're a great fit for the team.
✨Demonstrate Team Spirit
The ideal candidate is a team player, so be ready to discuss how you've worked collaboratively in past roles. Share specific examples of how you supported colleagues or contributed to a positive work environment. This will reassure them that you can integrate well into their existing team.
✨Prepare for Practical Scenarios
Expect to face practical questions or role-play scenarios during your interview. They might ask how you'd handle a difficult patient or manage multiple tasks under pressure. Practising these scenarios beforehand will help you respond confidently and effectively.