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- Tasks: Lead our admin team and ensure smooth operations at Houghton Close Surgery.
- Company: Join a dedicated healthcare team focused on patient care and community service.
- Benefits: Enjoy NHS pension, life insurance, and family benefits.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: A-level education and 3 years' experience in a GP setting required.
The predicted salary is between 31775 - 37183 £ per year.
Houghton Close Surgery is looking to appoint an experienced office manager to lead our administrative team and assist the practice manager in running the surgery. The role is offered on a part‑time basis, for 28 hours per week, worked in the following pattern: In addition, flexibility is required for taking early morning and evening calls, in the event of staff sickness.
The office manager will lead the day‑to‑day operational management of the practice, ensuring safe, efficient and patient‑focused service delivery, particularly in relation to the admin team, access, triage and work‑flow systems.
Main duties of the job:
- The overall responsibility for the day‑to‑day running of the administrative team, including team development and training.
- Providing solid leadership, based on a sound knowledge of SystmOne, access, triage and admin policies and protocols.
- Co‑ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
- Monitoring demand and appointment capacity.
- Management of admin rotas.
- Running the patient participation group on behalf of the surgery.
- Handling patient enquiries and suggestions, including oversight of the practice‑based complaints procedure in conjunction with the practice manager.
- Handling practice publicity and health education materials.
- Being involved in managing the computer system.
Benefits:
- The NHS pension scheme is a defined benefits scheme.
- Life insurance.
- Family benefits including an adult dependents pension and children's pension.
- Ill health benefits.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Qualifications:
- Educated to A level or equivalent.
Experience:
- At least 3 years' GP experience.
- Detailed and up‑to‑date knowledge of SystmOne, triage and patient access.
- Prior experience of supervision and personnel management, ideally within a healthcare setting.
- Self‑motivated, with a forward‑thinking, solution‑focused approach.
- The ability to develop, implement and embed policies, procedures and guidelines.
- Experience of working in an ever‑evolving environment, with an ability to cope with regular change.
- Excellent organisational, management and planning skills, IT and communication skills.
- Ability to implement and manage change effectively.
- Ability to identify training and development needs in self and others, as well as experience of appraising staff.
£31,775 to £37,183 a year, WTE depending on experience.
Office Manager employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Houghton Close Surgery. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the practice and its values. Show us you understand their patient-focused approach and how you can contribute to the admin team's success. Tailor your responses to highlight your experience with SystmOne and team management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re keen on joining our team at Houghton Close Surgery!
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Manager role. Highlight your experience with SystmOne and any relevant admin management skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've developed teams in the past. We love seeing examples of how you've led a team to success, especially in a healthcare setting.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your key achievements and how they relate to the job description without rambling on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Primary Care Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of SystmOne, triage, and patient access. Being able to discuss these systems confidently will show that you're not just familiar with them, but that you can lead the admin team effectively.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you developed staff or implemented new procedures. This will demonstrate your ability to manage and motivate the administrative team at Houghton Close Surgery.
✨Be Ready for Flexibility
Since the role requires flexibility for early morning and evening calls, be prepared to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or handled unexpected situations smoothly.
✨Engage with Patient-Centric Approaches
Think about how you can enhance patient experience and service delivery. Be ready to share ideas on managing patient enquiries and improving communication within the practice. This shows that you’re focused on delivering a patient-first approach.