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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle calls in a busy medical centre.
- Company: Join a friendly, expanding medical practice dedicated to patient care.
- Benefits: Full-time or part-time roles with a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Previous reception or call centre experience preferred; strong communication skills essential.
- Other info: Opportunity for career growth in a caring and dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Hoveton and Wroxham Medical Centre has an opportunity for a receptionist to join our team on a full-time basis although we can consider two part-time positions. You will be working in a fast-paced environment. Our reception team takes on average 250 calls per day. In this essential front-line role, our reception team is highly trained in assessing a patient's needs to decide the urgency of their condition and direct them to the right care, person, or service, ensuring those most in need are seen first. This role would also suit someone who has previous call centre experience.
Main duties of the job:
- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
About us:
Hoveton & Wroxham Medical Centre is a well-established, semi-rural practice with a patient population of around 10,000. We are a 6-doctor dispensing practice and we pride ourselves on how our teams work together to provide a high-quality, effective, efficient and reliable service to our practice population. We treat our patients with respect, dignity and the utmost care and compassion, and are always looking for new and innovative ways to improve our services. We are a teaching practice involved in training GPs and medical students from the UEA. Our aim is for all those working at the practice to feel valued, respected and mutually supported. From 2026, Hoveton and Wroxham Medical Centre will be managing primary care services at the new Magna Medical Centre in Rackheath. This is a friendly practice which is undergoing rapid expansion. The practice has a homely, supportive and caring atmosphere putting the patients and staff at the heart of everything it does.
Job responsibilities:
If you would like to find out more information about this role, please see the attached job specification.
Person Specification:
- Previous reception experience and keen to help us to provide high levels of service to our patients.
- Organised, flexible and friendly.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet" and also use your initiative to work independently.
- Strong IT and administration skills.
- Ability to multi-task, prioritise and work accurately under pressure.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Norwich employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Norwich
✨Tip Number 1
Get to know the practice! Research Hoveton and Wroxham Medical Centre, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of calls and interacting with patients, it’s crucial to sound clear and confident. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like this, being able to juggle multiple tasks is key. Think of examples from your past experiences where you successfully managed several responsibilities at once and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly practice. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Receptionist in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the receptionist role. Highlight any previous experience in reception or call centres, and don’t forget to showcase your excellent communication skills. We want to see how you can help us provide top-notch service to our patients!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your ability to handle calls efficiently and your knack for dealing with people in sensitive situations. Let us know how you can contribute to our friendly atmosphere!
Showcase Your Skills: In your application, be sure to highlight your organisational skills and ability to multi-task. We’re looking for someone who can keep calm under pressure, so share examples of how you’ve managed busy environments before. This will help us see you in action!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details directly, and we can’t wait to see what you bring to the table. Don’t miss out on this opportunity to join our amazing team!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Hoveton and Wroxham Medical Centre. Understand their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively handled calls or dealt with patients in previous roles. Practise speaking clearly and politely, as this will reflect your telephone manner during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to manage complaints or difficult situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to think on your feet and maintain a calm demeanour under pressure.
✨Emphasise Teamwork and Flexibility
The role requires working closely with others, so be prepared to talk about your experience in team settings. Share examples that demonstrate your flexibility and willingness to support colleagues, especially in a fast-paced environment like a medical centre.
