At a Glance
- Tasks: Deliver excellent patient care and manage appointments in a busy GP practice.
- Company: Join Woodview Medical Centre, a thriving and supportive healthcare team.
- Benefits: Flexible hours, free parking, and opportunities for personal development.
- Other info: Exciting growth opportunities in a modern, purpose-built facility.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience with the public, strong communication skills, and IT proficiency.
The predicted salary is between 24000 - 28000 £ per year.
Are you looking for a rewarding role where no two days are the same and your work genuinely makes a difference? Woodview Medical Centre is seeking two full-time enthusiastic and reliable care navigators to join our friendly, fast-paced GP practice. We would also consider part-time/job share so please apply stating the hours you are available to work.
You will be at the heart of the surgery, delivering excellent patient care and customer service while supporting the smooth day-to-day running of the practice. This is a varied role that combines reception, care navigation, appointments management and administrative duties.
Your responsibilities will include:
- Greeting patients and visitors to the practice
- Answering and directing telephone calls
- Care navigating and signposting to the relevant team member and making appointments
- Answering patient queries both over the telephone and face to face
- Ensuring same day appointments are booked into appropriate slots in line with practice procedures
- Checking emails on a daily basis
- A variety of admin duties
The role requires flexibility, with shifts available Monday to Friday between 08:00 and 18:30, and participation in a Saturday morning rota when required (i.e. for flu clinics).
We are looking for someone who is calm under pressure, enjoys working with people, and thrives in a busy environment. Essential qualities and skills include:
- Experience working with the general public and in an administrative or receptionist role
- Excellent communication skills with a clear, polite telephone manner
- Strong IT skills, including Microsoft Office and Outlook
- Good organisation and time-management skills
- Ability to work both independently and as part of a team
- A professional, cheerful and empathetic approach, particularly in sensitive situations
- Flexibility, motivation and a forward-thinking mindset
Desirable (but not essential):
- Experience working in a healthcare setting
- Knowledge of SystmOne
- GCSEs (or equivalent) in English and Maths
- AMSPAR Receptionist qualification or NVQ Level 2 in Health and Social Care
A Disclosure and Barring Service (DBS) check will be required for this role.
Woodview Medical Centre is a thriving, forward-thinking training practice located on the edge of Northampton, benefiting from excellent transport links and free on-site parking. From our modern, purpose-built premises, we provide high-quality General Medical Services to a diverse and growing patient population of approximately 11,000 patients. As a proud member of the MWeb Primary Care Network, we continue to expand our services and embrace new ways of improving patient care. This makes it an exciting time to join our supportive team and be part of a practice that is committed to development, learning and continuous improvement.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in Northampton employer: Primary Care Careers
Woodview Medical Centre is an exceptional employer that prioritises employee well-being and professional growth within a supportive and dynamic environment. Located on the edge of Northampton, our modern practice offers excellent transport links and free on-site parking, making it convenient for staff. We are committed to continuous improvement and development, providing opportunities for our team members to thrive while delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Woodview Medical Centre. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling pressure. Think about examples from your past experiences that highlight your skills, especially in a busy environment like a GP practice.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the receptionist role. Highlight your experience with the general public and any admin skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, give examples of how you've successfully interacted with patients or customers in the past. A clear, polite tone in your application will also help us see your telephone manner before we even meet!
Be Flexible:Mention your availability clearly in your application. We appreciate flexibility, especially with shifts and Saturday mornings. Let us know when you can work so we can find the best fit for both you and our practice.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you're tech-savvy!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Woodview Medical Centre. Familiarise yourself with care navigation, appointment management, and the importance of excellent patient care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, communication is key! Prepare examples of how you've effectively handled patient queries or managed difficult situations in the past. Practising clear and polite responses can also help you nail that telephone manner they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work under pressure and adapt to changing situations. Share experiences where you’ve worked as part of a team or taken on additional responsibilities. This will show that you’re ready to jump in wherever needed, especially during busy times.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the practice, such as their approach to patient care or how they support staff development. This not only shows your interest but also helps you determine if this is the right fit for you.
