At a Glance
- Tasks: Help patients navigate their healthcare journey and provide essential support.
- Company: Join a friendly team at Humbleyard Practice, dedicated to patient care.
- Benefits: Flexible full-time or part-time roles with training provided.
- Other info: Fun and supportive environment with opportunities for growth.
- Why this job: Make a real difference in people's lives every day!
- Qualifications: Friendly, organised, and compassionate individuals with great communication skills.
The predicted salary is between 22000 - 26000 € per year.
At Humbleyard Practice, the patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett, and Mulbarton Surgeries. As a patient care advisor, you'll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease. You’ll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time.
No two days are the same - you’ll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly. We are currently looking for either full-time or part-time applicants.
- For a full-time role (37.5 hours per week), you must be able to work between 08:00 and 18:00 on Monday, Tuesday, Wednesday, and Friday.
- For part-time roles, availability is required for shifts between 08:00 and 18:00 on either Monday and Friday, or Tuesday, Thursday, and Friday.
We are looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. You will need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don’t worry - we’ll provide full training to get you up to speed!
Whether you have worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you are ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now!
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Care Advisor in Norfolk employer: Primary Care Careers
At Humbleyard Practice, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where our patient care advisors can thrive. With opportunities for professional growth and development, our team is dedicated to making a meaningful impact in the community while enjoying a flexible work schedule that accommodates both full-time and part-time roles. Join us in Cringleford, Hethersett, and Mulbarton, where you will be part of a compassionate team that values your contributions and fosters a culture of collaboration and care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Norfolk
✨Tip Number 1
Get to know the practice! Research Humbleyard Practice and its values. When you understand their mission, you can tailor your conversations to show how you fit right in with their patient care team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling enquiries and making patients feel welcome.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to keep everything running smoothly in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Humbleyard Practice.
We think you need these skills to ace Patient Care Advisor in Norfolk
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you’re excited about helping patients. Share any experiences that highlight your compassion and dedication to making a difference in people's lives.
Highlight Your Organisational Skills:As a Patient Care Advisor, you'll be juggling multiple tasks. Make sure to mention any relevant experience where you’ve successfully managed your time and kept things running smoothly, whether in a previous job or in your personal life.
Communicate Clearly and Confidently:Your written application is your first chance to impress us! Use clear language and a friendly tone to showcase your communication skills. Remember, we want to see how you can make patients feel welcome even before they meet you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Patient Care Advisor does at Humbleyard Practice. Familiarise yourself with their responsibilities, like booking appointments and supporting patients. This will help you demonstrate your enthusiasm and show that you're ready to jump in.
✨Showcase Your People Skills
As a Patient Care Advisor, you'll be interacting with patients daily. During the interview, share examples of how you've successfully communicated with others in previous roles. Highlight your ability to stay calm under pressure and how you make people feel welcome and supported.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you'd handle a difficult patient or a busy day juggling multiple tasks. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Demonstrate Your Team Spirit
Humbleyard Practice values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal. This will show that you're not just a great individual contributor but also a team player.
