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- Tasks: Engage with patients and guide them through their healthcare journey.
- Company: Join the friendly team at Botesdale Health Centre.
- Benefits: Part-time hours, supportive environment, and a chance to make a difference.
- Other info: Opportunity to grow in a professional healthcare setting.
- Why this job: Be the first point of contact and help patients receive the care they need.
- Qualifications: Compassionate, organised, and excellent communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a Care Navigator and become a vital part of our dedicated team, ensuring our patients receive the right care, at the right time. This is a part-time position for 24.5 hours per week. At Botesdale Health Centre, we pride ourselves on providing high-quality medical care in a friendly, courteous, and professional manner. As a Care Navigator, you will be at the forefront of our patient services, working across various touchpoints to guide and support our patients through their healthcare journey.
Main duties of the job
- Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk.
- Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS).
- Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as Emergency, Urgent, Routine, Self-care/advice, or Signpost), and identifying any red-flag keywords or safeguarding indicators.
- Patient Communication:
Care Navigator in Norfolk employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Care Navigator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with patients, make sure you can confidently discuss your experience and how you handle enquiries. Role-play with a friend or family member to get comfortable before any interviews.
✨Tip Number 3
Show your passion for patient care! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for patients in the past. This will help them see you as a perfect fit for their team.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team at Botesdale Health Centre. Keep an eye on our careers page for the latest openings and submit your application directly to us for the best chance of landing that Care Navigator position.
We think you need these skills to ace Care Navigator in Norfolk
Some tips for your application 🫡
Show Your Compassion: As a Care Navigator, your empathy is key! Make sure to highlight any experiences where you've helped others or provided support. We want to see that you genuinely care about patient wellbeing.
Be Organised: This role requires excellent organisational skills, so don’t forget to mention how you manage your time and tasks effectively. Share examples of how you've juggled multiple responsibilities in the past.
Communicate Clearly: Since you'll be the first point of contact for patients, clear communication is essential. Use your application to demonstrate your ability to convey information simply and effectively, whether in writing or verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Botesdale Health Centre!
How to prepare for a job interview at Primary Care Careers
✨Show Your Compassion
As a Care Navigator, empathy is key. Be prepared to share examples of how you've supported others in challenging situations. This will demonstrate your ability to connect with patients and understand their needs.
✨Know the Role Inside Out
Familiarise yourself with the specific duties mentioned in the job description. Understand the NHS e-Referral Service and be ready to discuss how you would manage referrals and triage operations effectively.
✨Practice Your Communication Skills
Since you'll be the first point of contact for patients, practice clear and friendly communication. Consider role-playing common scenarios with a friend to build your confidence in handling enquiries both over the phone and in person.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, patient engagement strategies, and how they measure success in the Care Navigator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.