At a Glance
- Tasks: Greet patients, manage appointments, and ensure smooth operations at our friendly surgery.
- Company: Wickhambrook Surgery, a community-focused practice in beautiful rural Suffolk.
- Benefits: 20 days holiday, NHS pension, peer support, and free car parking.
- Other info: Flexible hours with a focus on work-life balance and professional development.
- Why this job: Join a supportive team and make a real difference in patient care.
- Qualifications: Excellent communication skills and ability to multitask under pressure.
The predicted salary is between 12 - 15 € per hour.
Wickhambrook Surgery are seeking an experienced, enthusiastic receptionist/administrator on a part-time basis for 24 hours per week. Actual days of work to be agreed, but will include working all day on Friday. The shift patterns will vary but will be in between the hours 7.45am and 6.30pm. The successful applicant will be a team focussed individual with a passion for patient care to join our friendly supportive team to help us to continue to deliver quality, patient centred medical care to our local community.
This is an important and essential front-line role at the practice; our receptionists are the first contact our patients have with the practice. Duties will include:
- Greet patients and visitors to the practice, respond and/or redirect accordingly.
- Book in, amend and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the practice’s protocols.
- Ensure computerised appointment system is up-to-date.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
We would welcome applications from adaptable, and friendly individuals, who are keen to help us maintain our delivery of a high standard of patient care to our practice population. You will have the following experience and skills:
- Excellent communication skills
- Organised
- Remain calm under pressure
- Able to multi-task whilst dealing with frequent interruptions
Our busy, yet community minded practice is situated within beautiful, rural Suffolk countryside, between Bury St. Edmunds, Haverhill and Newmarket, serving a patient population of approx. 5,200. Our clinical system is SystmOne, and we are proud of our consistently high achievement in the Quality and Outcomes Framework (QOF). We work collaboratively with West Suffolk Rural Primary Care Network (PCN). Supporting your work life balance and professional development is important to us, and we are happy to discuss any requirements with you.
We offer the following benefits:
- Supportive and friendly environment
- 20 days holiday (pro rata) + bank holidays pro rata
- NHS pension
- Peer support
- Free car parking
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator in Newmarket employer: Primary Care Careers
Wickhambrook Surgery is an excellent employer, offering a supportive and friendly environment where team members are valued for their contributions to patient care. Located in the picturesque Suffolk countryside, we prioritise work-life balance and professional development, providing benefits such as NHS pension, peer support, and free car parking, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Newmarket
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Wickhambrook Surgery. Familiarise yourself with their values and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist scenarios, like handling difficult patients or managing appointment schedules. Role-playing these situations with a friend can boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to stay calm under pressure and multitask. Share specific examples from your past experiences where you successfully managed interruptions while maintaining excellent patient care.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our friendly team at Wickhambrook Surgery.
We think you need these skills to ace Receptionist/Administrator in Newmarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how you fit into our team and how your background aligns with the role of a receptionist/administrator.
Show Your Passion for Patient Care:In your application, let us know why patient care is important to you. Share any experiences that demonstrate your commitment to providing excellent service, as this is a key part of the role at Wickhambrook Surgery.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Wickhambrook Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission of delivering quality patient care.
✨Showcase Your Communication Skills
As a receptionist/administrator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Think about how you handled difficult situations or provided exceptional service, as these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role, especially when managing appointments and patient requests. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system or method you use to stay organised in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and multitask. Think about how you would respond to a situation where multiple patients arrive at once or how you'd manage an urgent consultation request. Practising these scenarios can help you feel more confident during the interview.
