At a Glance
- Tasks: Support patients with bookings and manage enquiries in a friendly environment.
- Company: Join Suffolk Primary Care, a collaborative network of GP surgeries.
- Benefits: Enjoy 33+ days leave, NHS pension, and health service discounts.
- Other info: Flexible hours and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing your skills in a supportive team.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 12 - 15 £ per hour.
Oakfield Surgery is looking to recruit an enthusiastic care navigator to work with the current team on a part-time basis for 18 hours per week. The set working hours for this role are: Monday 8am - 5pm and Friday 8am to 6.30pm.
Duties will include:
- Ensure visitors receive prompt, courteous and effective support
- Manage reception and telephone enquiries
- Take accurate messages
- Guide patients through the booking system
- Collect essential information for their consultations
- Ensure the reception environment is organised
- Scanning, filing, mailing and record keeping
- Assisting with new patients registrations
- Advise patients of relevant charges for private services
- Enter patient information onto the computer as required
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
To be considered for the position, you will have the following:
Essential:
- Excellent verbal communication skills
- Polite and professional telephone manner
- Sensitivity to confidentiality issues and data protection
- Ability to work on initiative and as part of a team
- Ability to work under pressure
- Ability to work well with the members of the public
- Ability to work flexibly and to cover colleagues holiday/sickness periods
Desirable:
- SystmOne/AskmyGP/general IT skills
- Understanding of primary care
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare. We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC:
- NHS Pension Scheme: Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits: 23.7% employer contribution
- Additional Benefits: Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
At SPC, we invest in our staff's professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Care Navigator in Newmarket employer: Primary Care Careers
At Suffolk Primary Care, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment for our care navigators. With a strong commitment to employee growth, generous benefits including a robust NHS Pension Scheme, and a minimum of 33 days annual leave, we ensure that our team members are well taken care of while making a meaningful impact in the community. Join us in delivering high-quality healthcare in a forward-thinking partnership that values your contributions and well-being.
