At a Glance
- Tasks: Be the friendly face of our practice, helping patients with their healthcare journey.
- Company: Join The Humbleyard Practice, a compassionate and professional healthcare provider.
- Benefits: Part-time hours, supportive team, and opportunities for personal growth.
- Other info: Fixed-term maternity cover from December 2026 to January 2028.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSE level education and customer service experience preferred.
The predicted salary is between 29250 - 35750 £ per year.
The Humbleyard Practice is looking for a patient care advisor to join our team on a fixed-term maternity cover contract from December 2026 to January 2028. This role is offered on a part-time basis of 19 hours per week, working Tuesdays and Fridays, 08:00-18:30, with a one-hour unpaid lunch break on each day.
Our patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett and Mulbarton Surgeries. As a patient care advisor, you'll be at the heart of the practice, helping our patients navigate their healthcare journey with confidence and ease. No two days are quite the same. You'll handle a wide variety of patient enquiries, maintain accurate records and work closely with our clinical and administrative teams to keep our services running smoothly.
If you're looking for a rewarding role where you can make a real difference, while joining a supportive, friendly and busy team, we'd love to hear from you. This is a fixed-term maternity cover position from December 2026 to January 2028.
Main duties of the job
You'll be a first point of contact for our patients, both in person and over the phone. You'll support patients with their enquiries, book appointments, and use care navigation and signposting to help them access the right clinician or service at the right time.
About us
The Humbleyard Practice is a large, semi-rural, dispensing healthcare provider, offering exceptional care with compassion, professionalism and integrity. Serving a fast-growing patient population of over 22,600 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.
Our surgeries are located at:
- Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
- Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
- Experience competency in IT skills: familiarity with clinical database systems such as SystmOne, experience using Microsoft Office 365, comfortable working with database systems
- Experience in customer-facing roles, such as a reception or call centre environment is preferred
- Qualifications Education to GCSE level, NVQ Level 2 (or equivalent)
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Care Advisor in Mulbarton employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Mulbarton
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Primary Care Careers.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Primary Care Careers who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Care Advisor in Mulbarton
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Primary Care Careers, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Primary Care Careers where specific skills might be in demand.
How to prepare for a job interview at Primary Care Careers
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
