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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and provide excellent customer service.
- Company: Join a friendly GP practice dedicated to community health.
- Benefits: Flexible part-time hours, supportive team environment, and on-site parking.
- Why this job: Make a positive impact in healthcare while developing your skills.
- Qualifications: Strong communication skills and a friendly attitude; healthcare experience is a plus.
- Other info: Opportunity for growth in a busy, dynamic practice.
The predicted salary is between 18000 - 24000 £ per year.
The Colne Practice in Rickmansworth has a great opportunity for two receptionists / administrators to join our team on a part‑time basis. We are flexible to how the week is divided between both applicants but hours to be covered are 8am to 6.30pm. We are open to one working 3 days and the other 2 days or 2.5 days each.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Answering calls.
- Making appointments and dealing with enquiries.
- Dealing with requests for information and referring patients to the correct service.
- Advising patients of practice procedures.
- Registering new patients.
- Back office administration including: scanning, coding and managing registrations.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:
- Excellent communication skills with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner respecting patients at all times;
- Experience of working with the general public being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to think on your feet;
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
The Colne Practice is a friendly GP practice with a list size of approximately 10,500 patients. Our team comprises 7 GP partners, 2 practice nurses, 1 HCA, 2 clinical pharmacists and reception and admin teams. We have on site staff parking.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical ReceptionistAdministrator employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical ReceptionistAdministrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Colne Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a medical receptionist, you'll need to be clear and polite on the phone. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to think on your feet or adapt to changes in a busy environment. This will highlight your ability to handle the dynamic nature of the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Medical ReceptionistAdministrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with our needs at The Colne Practice, so don’t be shy about showcasing your customer service and administration skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team and how you can contribute to our practice. Keep it friendly and professional, just like we are at The Colne Practice.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and polite language throughout your CV and cover letter, and don’t forget to mention any experience you have in dealing with the public.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Colne Practice!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research The Colne Practice. Familiarise yourself with their services, values, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, demonstrate your clear and polite telephone manner. You might even want to role-play answering a call or greeting a patient to showcase your skills in real-time.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive situations. Think of examples from your past experiences where you’ve shown empathy and discretion. This will highlight your capability to deal with patients in distressing situations effectively.
✨Highlight Your IT and Admin Skills
Since strong IT and administration skills are crucial for this role, be ready to discuss your experience with relevant software and tasks. Bring up any specific tools you've used in previous roles, and if possible, mention how you’ve improved processes or efficiency.
