At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries with care and professionalism.
- Company: Join a friendly GP surgery dedicated to patient care in a supportive team environment.
- Benefits: Part-time hours with potential for extra shifts, flexible working, and a chance to make a difference.
- Other info: Opportunity to grow in a dynamic healthcare setting with a focus on teamwork.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Customer service experience, strong communication skills, and a caring attitude are essential.
The predicted salary is between 12 - 15 € per hour.
Lawford Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours per week. The working days will be Tuesdays and Thursdays with the opportunity for extra hours on an ad-hoc basis to cover holiday.
The receptionist plays a role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Answering and actioning emails.
- Accurately maintaining patient database and records, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues for holiday or sickness.
Lawford Surgery is a semi-rural GP Surgery with just over 5000 patients located in Lawford, Manningtree, Essex. Lawford Surgery is part of North Colchester PCN along with 4 other surgeries comprising of Bluebell Surgery, Highwoods Surgery, Mill Road Surgery and Winstree Surgery.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Care Navigator in Manningtree employer: Primary Care Careers
Lawford Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for those looking to make a meaningful impact in healthcare. With flexible working hours and opportunities for professional growth within a close-knit team, employees can thrive while providing essential services to the community. The semi-rural location offers a peaceful setting, allowing staff to enjoy a balanced work-life experience while serving over 5000 patients.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator in Manningtree
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lawford Surgery. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when answering queries and dealing with patients during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your customer service experience and how you've handled difficult situations in the past. Being calm and caring is key for this role, so share examples that demonstrate these qualities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets seen by the right people and shows your enthusiasm for the position.
We think you need these skills to ace Receptionist/Care Navigator in Manningtree
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and helping patients at Lawford Surgery.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or healthcare experience you have, as this will show us you're a great fit for the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly.
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Lawford Surgery. Familiarise yourself with patient interaction scenarios and how to handle queries effectively. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients face-to-face and over the phone, be ready to share examples of your previous customer service experience. Highlight situations where you demonstrated empathy and calmness under pressure, as these qualities are essential for the position.
✨Demonstrate Team Spirit
Lawford Surgery values teamwork, so be prepared to discuss how you've successfully worked within a team in the past. Share specific examples of how you contributed to a positive team environment and supported your colleagues, especially in challenging situations.
✨Prepare for IT and Administration Questions
Given the importance of strong IT and administration skills for this role, brush up on relevant software and tools you might encounter. Be ready to discuss your experience with maintaining databases and handling patient records accurately, as attention to detail is crucial.
