At a Glance
- Tasks: Welcome patients, manage queries, and support our healthcare team with admin tasks.
- Company: Join a supportive team at Riverside Health Centre, dedicated to patient care.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Full training provided; perfect for those looking to grow in healthcare administration.
- Why this job: Make a difference in patients' lives while developing your communication and IT skills.
- Qualifications: Strong communication skills and a friendly attitude are essential; customer service experience preferred.
The predicted salary is between 23000 - 25000 € per year.
This is an exciting opportunity for an enthusiastic and proactive Receptionist/Administrator to join our team based at Riverside Health Centre in Manningtree. This is a bank role to help cover annual leave, sickness, and staff training within our reception and administration team. The role is fully onsite, and our opening hours are Monday to Friday, 08:00 to 18:30.
Responsibilities will include, but are not limited to:
- Greeting patients and visitors
- Care navigation and signposting patients to the appropriate service or clinician
- Answering queries from patients and external agencies
- Supporting patients with the online triage system
- Updating patient records accurately
- Processing electronic and paper correspondence
- Liaising with patients using a variety of communication methods
The successful candidate will be flexible with their availability to support service needs.
To be considered for the position, you will require the following:
- Excellent communication skills
- Good IT knowledge and confidence using computer-based systems are essential
- Ideally experience working within a busy reception or customer-facing environment
- A good standard of education, including Maths and English, along with experience working in a customer service role
- Previous reception experience is desirable, and experience within primary care would be beneficial, although this is not essential
- Experience using SystmOne would be advantageous; however, full training will be provided for the right candidate
- Excellent written and verbal communication skills, strong interpersonal skills, and a friendly, caring, and positive approach towards patients and colleagues
Riverside Health Centre cares for approximately 6,500 patients. Care is provided by three GP partners, one salaried GP, one nurse practitioner, one paramedic, two practice nurses, and two healthcare assistants. We are a close-knit and supportive team who work collaboratively to provide the best possible care to our diverse patient population. We also work closely with four local practices as part of the Stour Estuary Primary Care Network (PCN).
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator - Bank in Manningtree employer: Primary Care Careers
Riverside Health Centre is an excellent employer that fosters a supportive and collaborative work environment, making it an ideal place for those looking to make a meaningful impact in healthcare. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to provide exceptional care to our diverse patient population. Located in Manningtree, our fully onsite role as a Receptionist/Administrator allows for a stable work-life balance with regular hours from Monday to Friday, promoting a healthy work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator - Bank in Manningtree
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Riverside Health Centre. Familiarise yourself with their values and services so you can show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of a Receptionist/Administrator.
✨Tip Number 3
Show off your skills! During the interview, highlight your IT knowledge and communication skills. Be ready to discuss how you've successfully navigated busy environments in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Receptionist/Administrator - Bank in Manningtree
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your communication skills and any relevant experience in customer service or reception work, as these are key for us at Riverside Health Centre.
Show Your Enthusiasm:We love a proactive attitude! In your application, express your enthusiasm for the role and how you can contribute to our supportive team. Let your personality shine through to show us why you’d be a great fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with tasks like greeting patients, managing queries, and using online systems. This will help you demonstrate your enthusiasm and readiness to jump right in.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you’ve helped customers or resolved issues. Practising these scenarios will help you articulate your skills confidently during the interview.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and customer service skills. For instance, you might be asked how you would handle a difficult patient or manage multiple tasks at once. Prepare by thinking through potential scenarios and how you would respond.
✨Demonstrate Flexibility and Team Spirit
This role requires flexibility, so be ready to discuss your availability and willingness to cover shifts. Highlight any past experiences where you’ve worked collaboratively in a team, as this will show you’re a good fit for their close-knit environment.
