At a Glance
- Tasks: Welcome patients, guide them to services, and manage queries with a friendly approach.
- Company: Join a supportive team at Riverside Health Centre, dedicated to patient care.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Full training provided, with opportunities for growth in healthcare.
- Why this job: Make a difference in patients' lives while developing your communication and IT skills.
- Qualifications: Good education in Maths and English; customer service experience preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
Bank Receptionist/Administrator cover for Riverside Health Centre's reception and administration team, covering annual leave, sickness and staff training.
The work centres on greeting patients, signposting them to the right service or clinician, answering queries, supporting the online triage system, updating records and processing correspondence.
Opening hours run Monday to Friday, 08:00 to 18:30, with no fixed hours, fully onsite.
Strong IT and communication skills, plus flexibility to cover as needed, decide fit.
- What the job involves
- Greeting patients and visitors
- Care navigation, signposting patients to the appropriate service or clinician
- Answering queries from patients and external agencies
- Supporting patients with the online triage system
- Updating patient records accurately
- Processing electronic and paper correspondence
- Liaising with patients using a variety of communication methods
- What’s required
Qualifications
- Good standard of education, including Maths and English
Experience
- Experience in a customer service role
Skills & knowledge
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Strong IT skills and confidence using computer-based systems
- Friendly, caring and positive approach towards patients and colleagues
- Other
- Flexible availability to support service needs
- Nice to have
- Previous reception experience
- Experience within primary care
- Experience using Systm One (full training provided)
- Experience in a busy reception or customer-facing environment
- #J-18808-Ljbffr
Receptionist - Bank staff in London employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Bank staff in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Primary Care Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Primary Care Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Bank staff in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Primary Care Careers:Your cover letter is your chance to shine! Tell us why you want to work at Primary Care Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Primary Care Careers!
How to prepare for a job interview at Primary Care Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
