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- Tasks: Provide excellent support to patients, managing appointments and addressing their needs.
- Company: Join Vida Healthcare, a leading practice in Norfolk dedicated to patient care.
- Benefits: Flexible hours, full training, and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs or two years of experience, with strong communication and organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Vida Healthcare in Kings Lynn has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. We have several vacancies and shift patterns with this role covering hours between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed at interview. Full training will be provided.
The successful applicant will be assigned a main site; however the position will be multi-site working and it is essential the candidate will be able to cover all locations:
- Gayton Road Health Centre
- St Augustine’s Surgery
- Hunstanton Medical Practice
- Carole Brown Health Centre
Requirements of the role:
- Deal with patients in a calm and sympathetic manner, working continuously at a high pace under pressure to deliver high levels of accuracy.
- Listen, in order to be able to effectively signpost patients to the correct service.
- Maintain a high level of professionalism when dealing with confidential patient information.
- Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments.
- Support patients who may have a problem or complaint.
- Partake in any training indicated by upper management as appropriate for personal and professional development.
Previous applicants need not apply, and we reserve the right to close the job advert as soon as sufficient applications have been received.
About the Candidate:
Our receptionists help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across all of our practices. You can expect to be mentored and supported by the organisation, whilst being empowered to deliver care and support to the best of your ability. You will be required to work collaboratively with different departments within the organisation to meet the patients' needs. Delivery of high-quality service, complete confidentiality and patient satisfaction are a priority.
We welcome applications from organised, adaptable and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
- Educated to GCSE level, with English being essential, or two years working experience.
- Must be computer literate and have previous experience.
- Ability to work efficiently alone or within a team environment.
- Ability to work with highly confidential information.
- Excellent organisational skills, time management and attention to detail.
- Excellent communication skills.
- Experience within a customer service environment.
The following skills and experience are desirable but not essential as full training will be provided:
- Previous experience using SystmOne.
- Entry level knowledge of Microsoft products.
- Previous experience of working within the NHS or within a call-centre setting.
About Us:
Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care; for us to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail and commitment to delivering a quality service.
Disclosure and Barring Service Check: Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in King's Lynn employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vida Healthcare. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences, especially how they relate to providing excellent patient care.
✨Tip Number 3
Show off your soft skills! As a receptionist, you'll need to be calm under pressure and have great communication skills. Be ready to share examples from your past experiences where you've demonstrated these qualities, especially in a customer service setting.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Vida Healthcare site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Receptionist in King's Lynn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the GP receptionist role. Highlight your relevant experience, especially in customer service, and show how your skills match what we're looking for at Vida Healthcare.
Showcase Your Communication Skills: Since you'll be dealing with patients face-to-face and over the phone, it's crucial to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you would interact with our patients.
Emphasise Your Organisational Skills: Being organised is key in a busy reception environment. In your application, mention any experiences where you've successfully managed multiple tasks or worked under pressure, as this will show us you're ready for the fast-paced nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus it shows you're proactive about joining our team at Vida Healthcare!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP receptionist. Familiarise yourself with the key tasks like managing patient appointments and handling confidential information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients, so it's crucial to demonstrate excellent communication skills. Practice how you would handle different scenarios, such as dealing with a frustrated patient or guiding someone through the appointment booking process. This will showcase your ability to remain calm and professional under pressure.
✨Showcase Your Organisational Skills
Being organised is key in this role, especially when juggling multiple tasks. Prepare examples from your past experiences where you've successfully managed your time or handled several responsibilities at once. This will highlight your ability to thrive in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you determine if the workplace is the right fit for you.