At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries with care and professionalism.
- Company: Friendly GP practice in Ipswich focused on high-quality patient care.
- Benefits: NHS pension, uniform provided, and on-site parking.
- Other info: Flexible hours and opportunities for growth in a dynamic healthcare environment.
- Why this job: Join a supportive team and make a real difference in patients' lives.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency.
The predicted salary is between 20000 - 25000 £ per year.
Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15.5 hours per week over 3 days. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Processing patients' online requests.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
About Us
We are a friendly GP practice situated over the East side of Ipswich. Our aim is to provide high quality, patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care. We have just over 10,000 patients supported by a team of 7 GPs, 4 practice nurses and 3 healthcare assistants alongside various PCN staff that are working for the practice. We are a training practice and currently have 2 GP registrars training at the practice.
Benefits include:
- NHS pension scheme
- Uniform provided
- On site parking
Disclosure and Barring Service Check: Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Care Navigator in Ipswich employer: Primary Care Careers
Felixstowe Road Medical Practice is an excellent employer that prioritises patient-centred care while fostering a supportive and collaborative work environment. With opportunities for professional growth, a friendly team atmosphere, and benefits such as an NHS pension scheme and on-site parking, this part-time receptionist role offers a meaningful way to contribute to the community in Ipswich. Join us to make a difference in patients' lives while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator in Ipswich
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Felixstowe Road Medical Practice. Understand their values and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This could include handling patient queries or managing appointments. The more comfortable you are with these situations, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your customer service experience and how you've handled difficult situations in the past. Being calm and caring is key in a medical environment, so share examples that demonstrate your empathy and communication skills.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly through our site, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our friendly practice!
We think you need these skills to ace Receptionist/Care Navigator in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you're genuinely excited about the role and how you can contribute to our friendly team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or healthcare. We love seeing how your skills align with what we do at Felixstowe Road Medical Practice!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Felixstowe Road Medical Practice. Understand their values, services, and patient care approach. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled queries or complaints. Highlight your ability to remain calm and empathetic, especially in stressful situations.
✨Demonstrate IT Proficiency
Since strong IT and administration skills are crucial for this role, be ready to discuss your experience with relevant software and tools. If you have any specific examples of how you've maintained databases or managed patient records accurately, make sure to mention them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're not just interested in the job, but also in contributing positively to the practice.
