Administration Team Member in Ipswich

Due to retirement, Ivry Street Medical Centre are seeking two Administration Team Members to join the practice on a permanent basis working the following:

• Role 1
• Monday: 8am - 12pm
• Tuesday: 12pm - 4pm
• Wednesday: 1pm - 5pm
• Thursday: 8am - 12pm
• Friday: 8am - 12pm
• Role 2
• Monday: 1pm -5pm
• Wednesday: 8am - 12pm
• Thursday: 1pm - 5pm
• Friday: 1pm - 5pm

As part of the administration team, you will provide efficient and effective administrative support to the GP practice, ensuring the smooth operation of clinical and non-clinical services.

The post holder will deliver excellent customer service to patients, process clinical and administrative information accurately, and utilise Systm One (S1) to support patient care and practice operations.

Duties will include;

• Manage incoming and outgoing correspondence, including letters, emails, and electronic communications.
• Process patient registrations, deductions, and demographic changes.
• Ensure patient records are accurate, complete, and up to date.
• Scan, code, and attach documents to electronic patient records in Systm One.
• Process clinical reports, hospital correspondence, and other patient-related documentation.
• Use Systm One effectively to maintain and update patient records.
• Workflow incoming correspondence according to practice protocols.
• Manage recalls, searches, and administrative reports as required.
• Greet patients and visitors in a professional and courteous manner.
• Answer telephone calls promptly and direct enquiries appropriately.
• Book, amend, and cancel appointments in accordance with practice procedures.
• Prepare documentation, reports, and correspondence as required.
• Support referral administration and tracking processes.
• Assist with repeat prescription administration in line with practice protocols.
• Maintain filing systems and electronic records.
• Support practice projects and service improvements.
• About the Candidate

To be considered for this position you will require the following

Qualifications

• GCSE (or equivalent) in English and Mathematics.
• Good standard of education.

Experience

• Previous administrative experience.
• Experience working with computerised systems.
• Experience handling confidential information.
• Customer service experience.

Knowledge and skills

• Good IT skills, including Microsoft Office.
• Ability to use Systm One (or willingness to learn quickly).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Good telephone manner.
• Ability to work independently and as part of a team.

Reliable and professional.

• Friendly and approachable.
• Flexible and adaptable.
• Honest and trustworthy.
• Committed to maintaining confidentiality.

Desirable

• Previous experience within General Practice or NHS settings.
• Knowledge of Systm One (S1).
• Understanding of NHS services and primary care processes.
• Experience of document workflow and clinical coding.
• Understanding of information governance and NHS data protection requirements.

About Us

We are a four partner practice with over 13,500 patients.

Alongside our partners we also have a further 4 salaried GPs, advanced nurse practitioner, paramedic, 6 practice nurses and 3 HCAs.

We also have regular mental health team support, with a presence on site almost daily and medicine management team.

Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. We have a high QOF achievement.

Currently rated 'Good' by the CQC.

We use Systm One for our clinical system, and also utilise various digital platforms such as Accurx to support our processes.

We are a popular and friendly practice with a supportive environment.

• As an employee, you will receive the following;
• Genuine responsibility from day one
• Work with a strong social purpose
• A permanent employment contract
• A competitive salary
• Membership of the NHS pension
• Support to guide your personal and professional development
• Employee Assistance Programme (EAP)
• Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.