Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our friendly team, answering calls and managing patient requests with care.
- Company: Heacham Group Practice, a small and supportive GP practice.
- Benefits: Part-time hours, training opportunities, and a chance to make a difference.
- Other info: Flexible hours and a welcoming team environment await you!
- Why this job: Be the first point of contact for patients and help them feel valued.
- Qualifications: Customer service experience preferred; training provided for the right candidate.
The predicted salary is between 12 - 15 £ per hour.
Heacham Group Practice are looking to recruit an organised, caring and reliable person to join our experienced reception team to work across our two sites, Heacham and Snettisham surgeries. This position is offered on a part-time basis, for approximately 15 hours per week.
Main duties of the job
- Answering calls into the surgery and dealing with enquiries.
- Managing patient requests/online queries via email and our website.
- Speaking with patients face-to-face at the reception desk, signposting patients to the correct service.
- Booking appointments.
- Amending clinics as required.
- Handling medical information discretely and confidentially.
- Maintaining records.
- Other reception duties as required.
About us
We are a small, friendly GP practice, with two surgeries at Heacham and Snettisham, serving approximately 7,500 patients. Our clinical team includes 2 GP partners, 3 salaried GPs and a very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Previous experience of working in a GP Surgery would be preferred, but training can be given.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues' annual leave/sickness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Heacham employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Heacham
✨Tip Number 1
Get to know the practice! Research Heacham Group Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable answering calls and dealing with enquiries.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've helped someone in a stressful situation. This will demonstrate your ability to handle patient queries with empathy and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at Heacham and Snettisham surgeries.
We think you need these skills to ace Receptionist in Heacham
Some tips for your application 🫡
Show Your Organised Side: Make sure your application reflects your organisational skills. Use bullet points to list your experiences and achievements clearly, so we can see how you manage tasks efficiently.
Be Caring and Personable: Since this role involves interacting with patients, let your caring nature shine through. Share examples of how you've helped others in previous roles, whether it's in customer service or any other experience.
Highlight Your Team Spirit: We love team players! Mention any past experiences where you worked collaboratively with others. This shows us that you can fit right into our friendly reception team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Heacham Group Practice. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've demonstrated excellent customer service, especially in challenging situations. Highlight your ability to remain calm and empathetic under pressure.
✨Practice Common Interview Questions
Anticipate questions related to handling patient queries, managing appointments, and maintaining confidentiality. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the practice's time. Being punctual also gives you a moment to relax and gather your thoughts before the interview begins.