Haverhill Family Practice are seeking two enthusiastic and reliable Receptionists to join their team on a part-time basis for 20 hours per week, to work the following:
Mornings:
- Monday 8am -1pm
- Tuesday 8am -1pm
- Thursday 8am -1pm
- Friday 8am - 1pm
Afternoons:
- Monday 1.30pm - 6.30pm
- Tuesday 1.30pm - 6.30pm
- Wednesday 1.30pm - 6.30pm
- Friday 1.30pm - 6.30pm
Duties will include:
- Welcoming patients via telephone or face to face.
- Answering incoming calls in a prompt, friendly efficient manner.
- Booking of appointments.
- Arranging home visit requests.
- Signposting patients to the correct clinician
- Receiving and processing daily E-consults from patients
- Handing repeat prescription/med3 requests
- Registering new patients
- Liaising with members of practice team
- Managing out-going correspondence
- Updating patient demographics
- General administration duties
- Daily auctioning of tasks
For further information, please see the job description attached.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
About Us
Haverhill Family Practice is a Haverhill based GP surgery offering a wide range of health services. With a CQC rating of "Good" and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist in Haverhill employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
