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- Tasks: Welcome patients, manage appointments, and handle queries with care and professionalism.
- Company: Join The Old Harlow Health Centre, a growing practice dedicated to patient care.
- Benefits: Enjoy NHS pension scheme, life insurance, and family benefits.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Due to retirement, The Old Harlow Health Centre has an opportunity for an enthusiastic and proactive receptionist to join our team. The role is offered on a part-time basis, working 16 hours per week, on Monday and Tuesday, 8.00 am to 4.30 pm with a 30-minute lunch break.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us:
The Old Harlow Health Centre is an expanding practice, currently looking after 12,000 patients in the heart of Old Harlow. The practice is comprised of 5 GP partners, all being GP trainers, 3 salaried GPs and a fluctuating number of GP registrars, supported by the nursing team. The practice also employs FCPs and hosts other healthcare professionals in providing holistic care.
We offer access to the NHS pension scheme:
- The NHS pension scheme is a defined benefits scheme.
- Life insurance.
- Family benefits including an adult dependents pension and children's pension.
- Ill health benefits.
Person Specification:
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- All applicants should ensure that they live within reasonable commuting distance.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Care Navigator in Harlow employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Care Navigator in Harlow
✨Tip Number 1
Get to know the practice! Research The Old Harlow Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Old Harlow Health Centre on LinkedIn. They can provide insights about the workplace culture and might even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and ensures your application gets to the right people quickly.
We think you need these skills to ace Receptionist / Care Navigator in Harlow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in patients' lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer service or healthcare. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Primary Care Careers
✨Know the Practice Inside Out
Before your interview, take some time to research The Old Harlow Health Centre. Familiarise yourself with their services, values, and the patient demographic they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled queries or complaints. Highlight your ability to remain calm and empathetic in challenging situations, as this is crucial for the role.
✨Demonstrate Team Spirit
The ideal candidate is a team player, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a positive team environment or helped colleagues during busy times, showcasing your flexibility and supportiveness.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as dealing with an upset patient or managing multiple tasks at once. Think through these scenarios beforehand and practice your responses, focusing on your problem-solving skills and attention to detail.