Medical Secretary in Essex

Ambrose Avenue Group Practice is thrilled to announce an excellent opportunity for a medical secretary to join our team on a part or full-time basis. The position consists of between 30-37.5 hours per week spread over five days, although part-time applications will also be considered. As a medical secretary at Ambrose Avenue Group Practice, you will play a vital role in supporting our GPs and enhancing the care experience for our local community.

Main duties of the job:

• Provide an efficient and accurate secretarial service to the practice, GPs, and other healthcare professionals.
• Copy typing, letters, reports, patient referrals, meeting minutes, and memorandums, as well as handling telephone calls.
• Initiate and compose correspondence, both internal and external, in a professional and timely manner.
• Address patient concerns and complaints calmly and professionally.
• Undertake administrative tasks related to patient referrals, ensuring accurate maintenance and monitoring of practice records.
• Assist the practice team with clerical and administrative duties, including reports, process reviews, letter writing, emailing, and scanning as needed.
• Ensure compliance with practice policies, including Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality, and Health and Safety.
• Accurately update and monitor patient records and information systems, both manual and computerized.
• Resolve a wide variety of patient queries received via telephone, in person, and in writing.
• Liaise with other healthcare professionals, secretaries, and administration teams to coordinate patient care effectively.

About us:

Ambrose Avenue Group Practice is a friendly, long-established, award-winning, progressive GP practice. We are based over two surgery sites within 10 minutes of each other, serving the population of Stanway and Prettygate in Colchester, Essex. We are a training practice and offer services to a population of over 14,500 patients. The clinical team consists of eight GPs, GP trainee, four advanced nurse practitioners, three nurses, two healthcare assistants, and various allied health professionals, including GP assistant, health and wellbeing coach, clinical pharmacist, pharmacy technicians, care coordinator, social prescriber and care advisor. We hold monthly meetings and training sessions and have a diverse team of clinicians, including first contact physio, pharmacists, ANP/NP, care coordinator, social prescriber, health coach, GP assistant and an award-winning team of mental health workers.

Benefits include:

• Competitive salary with increments based on professional development.
• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• Enjoy an impressive total of 6 weeks annual leave, along with eight bank holidays (pro-rata) this increases with your continuous years of service in the NHS.

Job responsibilities:

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification:

• Experience in audio- and touch-typing skills.
• Strong administrative experience and good organisation skills.
• Sound knowledge of medical terminology.
• Excellent general IT skills including MS Office and experience of working with a clinical system.
• Experience in read-coding and work-flowing clinical documentation.
• Understanding of the need to maintain confidentiality and data security, at all times.
• Ability to multi-task and to work accurately under pressure.
• Ability to work as part of a team, as well as independently.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.