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- Tasks: Guide patients through their healthcare journey and ensure they receive timely care.
- Company: Botesdale Health Centre, a supportive and community-focused healthcare provider.
- Benefits: Part-time hours, rewarding role, and a chance to make a real difference.
- Other info: Equal opportunities employer committed to safeguarding and professional development.
- Why this job: Join a dedicated team and help improve patient outcomes in a friendly environment.
- Qualifications: Exceptional communication skills and experience in a patient-facing role.
The predicted salary is between 30000 - 40000 £ per year.
Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a Care Navigator and become a vital part of our dedicated team, ensuring our patients receive the right care, at the right time. This is a part-time position for 24.5 hours per week with the following hours:
- Tuesday: 8.30am to 1pm
- Wednesday: 8.15am to 1pm
- Thursday: 12.00pm to 6pm
- Friday: 12.00pm to 6pm
At Botesdale Health Centre, we pride ourselves on providing high-quality medical care in a friendly, courteous, and professional manner. As a Care Navigator, you will be at the forefront of our patient services, working across various touchpoints to guide and support our patients through their healthcare journey.
Key responsibilities will include:
- Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk, providing a high-quality and responsive customer care service.
- Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS). This includes submitting urgent referrals, such as two-week-wait (2WW) referrals, recording e-RS references in clinical records, and tracking their progress to ensure timely patient care.
- Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as Emergency, Urgent, Routine, Self-care/advice, or Signpost), and identifying any red-flag keywords or safeguarding indicators.
- Patient Communication & Coordination: Contact patients to explain triage outcomes and confirm care plans. Coordinate with the team in the triage hub to book appointments based on urgency, modality, and clinician, ensuring patient agreement and providing clear next steps and safety-netting advice.
- Information Governance & Confidentiality: Adhere strictly to patient confidentiality at all times, only accessing patient data necessary for your role using your own login, and never discussing patient information in public areas. Report any suspected unauthorised access or confidentiality breaches immediately.
- Safety & Escalation: Identify potentially serious problems and escalate concerns to the appropriate clinician without delay.
About the Candidate
To be considered for this position, you will have the following experience and attributes:
- Essential: Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically to patients, even in challenging situations. Strong organisational and administrative abilities, with keen attention to detail. Proven experience in a patient-facing role, ideally within a healthcare setting. A clear understanding and commitment to patient confidentiality, data protection (UK GDPR). Ability to work effectively under pressure, prioritise tasks, and manage a high volume of patient interactions. Ability to follow established protocols and procedures meticulously. A compassionate and patient-centred approach to care.
- Desirable: Experience in using clinical systems (e.g. EMIS, Anima, e-RS) and online consultation platforms.
About Us
At Botesdale Health Centre, you will be part of a supportive and forward-thinking team dedicated to making a real difference in our community. We offer a rewarding role where your skills will be highly valued, contributing directly to positive patient outcomes. We are an equal opportunities employer and welcome applications from all backgrounds in line with the Equality Act 2010. We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including DBS clearance.
Disclosure and Barring Service Check: Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Care Navigator in Diss employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Diss
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Botesdale Health Centre. Understand their values and how they approach patient care. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll need to convey information clearly and empathetically. Try role-playing with a friend or family member to get comfortable with discussing patient scenarios and handling enquiries.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to prioritise and handle a high volume of patient interactions effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Care Navigator in Diss
Some tips for your application 🫡
Show Your Compassion: As a Care Navigator, empathy is key! Make sure your application reflects your compassionate nature. Share examples of how you've helped others in challenging situations to really stand out.
Highlight Your Organisational Skills: We love a well-organised candidate! In your application, mention any experience you have with managing multiple tasks or prioritising workloads. This will show us you're ready for the fast-paced environment at Botesdale Health Centre.
Communicate Clearly: Your written communication skills are crucial for this role. Keep your application clear and concise, and don’t forget to proofread! We want to see that you can convey information effectively, just like you would with our patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities like patient engagement and referral management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues, especially in challenging situations. This will demonstrate your ability to convey information clearly and empathetically.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage multiple tasks, prioritise effectively, and maintain attention to detail. You might even want to share a specific instance where your organisational skills made a difference in a patient-facing role.
✨Understand Patient Confidentiality
Be ready to discuss the importance of patient confidentiality and data protection. Familiarise yourself with UK GDPR regulations and be prepared to explain how you would handle sensitive information responsibly. This shows that you take the role's ethical responsibilities seriously.