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- Tasks: Provide excellent patient support and manage appointments in a busy healthcare environment.
- Company: Join Vida Healthcare, one of Norfolk's largest and most successful general practices.
- Benefits: Full training provided, flexible hours, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a positive impact on your community while developing valuable skills.
- Qualifications: GCSEs required, customer service experience preferred, and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Vida Healthcare in Kings Lynn has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full- or part-time basis. We have several vacancies and shift patterns, covering hours between 8:00-18:30, split by morning and afternoon shifts, with hours/days to be discussed at interview. Full training will be provided.
The successful applicant will be assigned a main site; however, the position will involve multi-site working, and it is essential that the candidate can cover all locations:
- Gayton Road Health Centre
- St Augustine's Surgery
- Hunstanton Medical Practice
- Carole Brown Health Centre
Main duties of the job include:
- Dealing with patients in a calm and sympathetic manner, working continuously at a high pace under pressure to deliver high levels of accuracy.
- Listening effectively to signpost patients to the correct service.
- Maintaining a high level of professionalism when dealing with confidential patient information.
- Providing telephone and face-to-face support for patients, allowing them to book, cancel, and check appointments.
- Supporting patients who may have a problem or complaint.
- Partaking in any training indicated by upper management as appropriate for personal and professional development.
About us: Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care, and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail, and commitment to delivering a quality service.
Person Specification: Our receptionists help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients across all of our practices. You can expect to be mentored and supported by the organisation while being empowered to deliver care and support to the best of your ability. You will be required to work collaboratively with different departments within the organisation to meet the patients' needs. Delivery of high-quality service, complete confidentiality, and patient satisfaction are a priority. We welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:
- Educated to GCSE level, with English being essential, or two years working experience.
- Must be computer literate and have previous experience.
- Ability to work efficiently alone or within a team environment.
- Ability to work with highly confidential information.
- Excellent organisational skills, time management, and attention to detail.
- Experience within a customer service environment.
- Entry-level knowledge of Microsoft products.
- Previous experience of working within the NHS or within a call-centre setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Dersingham employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Dersingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vida Healthcare. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to handle high-pressure situations and provide excellent customer service, as these are key for a GP receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Dersingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the receptionist role at Vida Healthcare. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your organisational skills and attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining Vida Healthcare and how your skills align with the job description. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: As a receptionist, communication is key! In your application, emphasise your ability to deal with patients calmly and sympathetically. Share examples of how you've handled challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before heading into the interview, make sure you understand the key responsibilities of a GP receptionist. Familiarise yourself with the duties listed in the job description, such as dealing with patients calmly and maintaining confidentiality. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients, so it's crucial to showcase your communication skills. Practice answering common interview questions with a focus on how you would handle patient interactions, especially under pressure. Think about examples from your past experiences that highlight your ability to remain calm and professional.
✨Showcase Your Organisational Skills
Being organised is key in this role, so come prepared to discuss how you manage your time and tasks. You might want to share specific strategies or tools you use to stay organised, especially when juggling multiple responsibilities. This will show that you can handle the fast-paced environment of a healthcare setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the position and helps you gauge if the practice is the right fit for you. Consider asking about the training process, team dynamics, or how they measure patient satisfaction. Thoughtful questions can leave a lasting impression on your interviewers.