At a Glance
- Tasks: Support patients by managing appointments and responding to queries in a friendly manner.
- Company: Join a dynamic GP super-partnership dedicated to excellent patient care.
- Benefits: Enjoy flexible hours, generous leave, and support during tough times.
- Other info: Full training provided; ideal for those looking to grow in healthcare.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Good education, customer service experience, and strong communication skills.
This is an exciting opportunity for an enthusiastic and pro-active part-time receptionist to join the team based at Mersea Island Medical Practice. Our GPs, nurses and clinical teams don’t exist in isolation. For effective patient care we need a strong and supportive administration team, who keep each branch operating at its best and most efficient. The role of a receptionist is critical to the smooth day to day running of the practice, and the focus is on supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.
Main duties of the job:
- Answer the telephone in a polite and professional manner.
- Receive and make calls as required. Take messages as appropriate.
- Efficient use of the appointment system, booking appropriate clinicians including Extended Access (EA) appointments.
- Record sufficient and accurate information.
- Liaise professionally between clinical, admin staff, patients, and other agencies to carry out appropriate tasks.
- Completing tasks in a timely manner, accurately and ensuring actions are communicated between patients and other agencies.
- Action prescription requests accurately, timely and in line with current policy.
- Provide results to patients on request of Clinicians as indicated on tasks and email, giving basic information with no elaboration.
- Ensure that new Registrations are dealt with in a timely manner and that all information entered onto the Clinical system is accurate.
- Liaise with the Advance Nurse Practitioner (ANP) and care homes regarding ward rounds.
- Respond to all queries and requests for assistance escalating to senior team members to reduce the risk of incidents and complaints.
- Enter requests for home visits and late calls onto the computer including all relevant information and where necessary refer to the duty Doctor.
- Ensure reception and waiting areas are kept tidy and free of debris. Reporting all health and safety issues to an appropriate member of staff.
This list is not exhaustive and may be subject to change at request of the Operations Manager and GP Partners.
About us:
The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring, serving approx. 80,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county. We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.
Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes.
We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.
Job responsibilities:
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification:
Experience:
- A good standard of education including Maths and English.
- Have experience of working and providing customer services.
- Strong IT skills and be able to use computer based systems.
- Excellent communication skills both written and orally, and have good social skills.
- Have a friendly and positive approach towards patients and other visitors either in person or over the telephone.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
- Ideally you will have reception experience and it would be beneficial if you have experience working within primary care, however this is not essential.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Care Navigator in Colchester employer: Primary Care Careers
The Colte Partnership is an exceptional employer, offering a supportive and family-friendly work environment at Mersea Island Medical Practice. With generous annual leave, flexible working hours, and a commitment to employee well-being, we prioritise the growth and development of our staff while ensuring they play a vital role in delivering high-quality patient care. Join us to be part of a dynamic team that values collaboration and innovation in primary care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator in Colchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mersea Island Medical Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how you would handle patient queries or manage a busy phone line. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service and how you’ve successfully communicated with patients or colleagues in the past. We want to see that friendly and positive approach!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Colte Partnership. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Receptionist/Care Navigator in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making a difference in patient care.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your customer service and IT skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a receptionist at a medical practice. Familiarise yourself with tasks like managing appointments, handling patient queries, and liaising with clinical staff. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Practice answering common interview questions clearly and confidently, as this will reflect your ability to interact with patients and staff professionally.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with computer systems, especially if you have any familiarity with EMIS. If you don’t, express your willingness to learn quickly. You might even want to brush up on basic appointment scheduling software before the interview.
✨Emphasise Your Customer Service Experience
Highlight any previous customer service roles you've had, especially in healthcare settings. Share specific instances where you went above and beyond to assist a patient or resolve an issue. This will show that you understand the importance of patient care and are committed to providing a positive experience.
