At a Glance
- Tasks: Provide a welcoming first point of contact for patients and manage appointment bookings.
- Company: Join a dedicated team at Constable Country Rural Medical Practice.
- Benefits: Earn £13.15 per hour, enjoy NHS pension, discounts, and free parking.
- Other info: Full training provided; ideal for those seeking variety in their work.
- Why this job: Make a real difference to patients while enjoying flexible working hours.
- Qualifications: Excellent communication skills and a friendly, professional attitude required.
The predicted salary is between 27300 - 27300 £ per year.
Constable Country Rural Medical Practice are currently seeking an enthusiastic, reliable and proactive Medical Receptionist to join our busy reception team on a casual/bank contract. This role is ideal for someone who enjoys variety and flexibility. As a Bank Receptionist, you will provide cover across both practice sites and will be called upon to support the team during periods of annual leave, sickness absence, training and other staffing shortages. Flexibility is essential.
We are looking for someone who can make themselves available to work a wide range of shifts and be willing to accept work at short notice where possible. The successful candidate will play a vital role in ensuring continuity of service for our patients and supporting the wider reception team. Shifts may be available Monday to Friday between 07:45 and 18:45, depending on the needs of the practice. Applicants should be aware that the ability to regularly pick up shifts and provide cover throughout the year will be a key requirement of this position. This role is not suitable for someone seeking fixed weekly hours, as hours will vary according to the needs of the practice.
As a Medical Receptionist, you will provide a professional and welcoming first point of contact for patients and visitors, ensuring the smooth day-to-day running of the practice. Duties include:
- Answering telephone calls in a polite, professional and efficient manner.
- Supporting patients to access the most appropriate appointment or service for their needs.
- Managing appointment bookings accurately using the clinical system.
- Processing patient queries and requests promptly and appropriately.
- Liaising effectively with GPs, nurses, administrative staff, patients and external organisations.
- Processing prescription requests in line with practice procedures.
- Providing test results to patients as directed by clinicians.
- Handling specimens in accordance with practice protocols.
- Taking payments for private services and issuing receipts where required.
- Maintaining a clean, tidy and safe reception and waiting area.
- Completing administrative tasks accurately and within agreed timescales.
- Supporting colleagues and assisting with other reasonable duties as required by the Practice Management Team and GP Partners.
Please note that this list is not exhaustive and may be amended to meet the needs of the practice. If you are looking for a flexible role where you can make a real difference to patients and support a hardworking team, we would love to hear from you.
About the Candidate
We are looking for someone who:
- Has excellent communication and customer service skills.
- Is friendly, approachable and professional.
- Can remain calm and organised in a busy environment.
- Has good attention to detail and strong administrative skills.
- Is confident using computer systems and technology.
- Can work independently and as part of a team.
- Is flexible and willing to work across both practice sites.
- Is able to provide regular availability and assist with covering annual leave, sickness absence and other staffing shortages.
Previous reception or customer service experience is desirable. Experience within General Practice or Primary Care would be advantageous but is not essential. Knowledge of SystmOne would be beneficial; however, full training will be provided for the successful candidate.
About Us
Constable Country Medical Practice provides NHS healthcare services to over 11,250 patients across our two surgeries in East Bergholt and Capel St Mary. We have a dedicated team comprising 2 GP Partners, a team of Salaried GPs, nursing staff, healthcare professionals and practice support staff who work together to deliver high-quality patient care to our local community.
Benefits
- £13.15 per hour (increases based on length of service)
- NHS Pension Scheme
- Blue Light Card discounts
- Free on-site parking
- Opportunities for additional hours and overtime
- Full training and ongoing support
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Casual/Bank Receptionist in Colchester employer: Primary Care Careers
At Constable Country Rural Medical Practice, we pride ourselves on being an excellent employer that values flexibility and teamwork. Our supportive work culture fosters professional growth, offering comprehensive training and opportunities for additional hours, all while providing essential NHS services to our community. With competitive pay, NHS pension benefits, and a friendly environment, we invite you to join our dedicated team and make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Casual/Bank Receptionist in Colchester
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even acquaintances who work in healthcare. They might know of openings or can put in a good word for you. Personal connections can make all the difference!
✨Tip Number 2
Be proactive and flexible! Since this role requires covering shifts at short notice, let potential employers know about your availability. Show them you're ready to jump in whenever they need you – it’ll make you stand out!
✨Tip Number 3
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Casual/Bank Receptionist in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in patients' lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any relevant customer service or reception experience you have, as it’ll help us see why you’d be a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your availability and flexibility clearly, as this is key for the Bank Receptionist role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key duties mentioned in the job description, like managing appointment bookings and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Flexibility
Since this position requires flexibility in working hours, be prepared to discuss your availability during the interview. Highlight any previous experiences where you successfully adapted to changing schedules or took on extra shifts. This will show that you're ready to meet the needs of the practice.
✨Demonstrate Excellent Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like answering a phone call or assisting a patient in person, to showcase your customer service skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your interest in the role but also helps you gauge if the practice is the right fit for you.
