- Lead and support the Clinical Support Team in delivering accurate and timely administrative services.
- Ensure practice directives and operational changes are communicated effectively and implemented consistently.
- Drive continuous improvement by identifying opportunities to streamline workflows and optimise systems.
- Work collaboratively with GP leads and managers to improve document management and reduce unnecessary administrative workload.
- Support QOF recall programmes and initiatives that maximise patient engagement and practice performance.
- Assist with the investigation and resolution of complaints relating to clinical support activities.
- Coach, mentor, and develop team members to support their professional growth and career progression.
To apply, please submit your application outlining how your experience, leadership skills, and approach to team development make you suitable for this exciting role.
About the Candidate
- Has experience in a healthcare or primary care administration environment.
- Demonstrates strong leadership, organisational, and communication skills.
- Can effectively motivate and develop a team.
- Is confident using their initiative, judgement, and problem-solving abilities.
- Works well under pressure while maintaining accuracy and attention to detail.
- Is committed to delivering outstanding patient service and maintaining confidentiality at all times.
About Us
- A varied and rewarding leadership role within a supportive GP practice.
- Opportunities for professional development and training.
- The chance to influence service improvement and operational excellence.
- A collaborative environment focused on high-quality patient care.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Clinical Support Team Lead employer: Primary Care Careers
The Humbleyard Practice is an excellent employer, offering a supportive and dynamic work environment for practice nurses in south-west Norwich. With a strong commitment to professional development, flexible working arrangements, and a friendly team, we provide opportunities for meaningful career growth while making a positive impact on the health of our local community.
