Administrator in Chipping Ongar

Ongar Healthcare Centre is looking for an administrator/clinical coder, on a part-time basis for 22 hours per week, working Monday, Wednesday, and Friday, with exact hours to be discussed at interview. Please note that should this vacancy attract sufficient interest, it may be necessary to close the vacancy at an earlier date. We, therefore, suggest that you apply at an early stage, to avoid disappointment.

Main duties of the job:

• Work methodically and accurately with the ability to self-motivate, organise and prioritise own workload.
• Summarise and read code relevant information from patients' clinical records into the practice computer system, working strictly in accordance with the practice notes summarising protocol.
• Process and manage all incoming correspondence including letters and electronic documents.
• Sort the letters in preparation for scanning and workflow.
• Differentiating between clinical documents that will need to be seen by a GP and those that can be scanned straight onto the patients' record and sort into batches for scanning.
• Pass all non-patient related letters to the relevant department.
• Ensure all incoming correspondence about patients from hospitals is scanned, coded and attached to the correct medical record.
• Monitor all incoming admin emails from patients, hospitals and other third-party organisations.
• Process requests for information i.e. SARs, insurance/solicitors letters and DVLA forms.
• Deal with telephone enquiries from patients and insurance companies with discretion and confidentiality.
• Liaise with various companies and health authorities regarding queries and financial matters.
• Liaise with management regarding fees.
• Contribute to keeping patient information up to date.
• Adhere to strict guidelines for General Data Protection Regulations (GDPR).
• Process all other private work forms that require input from a GP.
• Take payments from patients and third parties for all private work.

About us:

We are a large, busy training practice, serving a patient population of 12,000 and operating from purpose-built premises. We use SystmOne clinical system and are rated Good with CQC. For further information, please contact Joe Barford, operations manager, at joe.barford@nhs.net. If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification:

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, and have the ability to organise and prioritise their own workload on a day-to-day basis. Experience of a clinical system is preferred but not essential. We are looking for the following skills:

• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• A clear and polite telephone manner.
• Respectful of patient confidentiality.
• Ability to work well as part of a team and autonomously.
• Understanding of SystmOne preferred but not essential.
• Previous experience of clinical coding preferred but not essential.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.