At a Glance
- Tasks: Lead and support a dynamic care navigation team in a busy GP practice.
- Company: Join Pall Mall Surgery, a modern health centre with a 'Good' CQC rating.
- Benefits: Part-time hours, supportive environment, and the chance to make a real difference.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing patient care and service efficiency.
- Qualifications: Experience in healthcare reception, strong leadership, and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
The Pall Mall Surgery has an opportunity for a care navigator lead to join our team, on a part-time basis for 20 - 25 hours per week.
This is an exciting opportunity for someone with strong leadership skills, excellent organisational abilities, and a passion for delivering high-quality patient care within a busy GP practice environment.
As care navigator lead, you will be responsible for overseeing the day-to-day operation of our reception team, ensuring exceptional patient service, supporting administrative processes, and managing the clinical appointment system to maximise patient access and service efficiency.
Key Responsibilities
- Lead, supervise, and support the care navigation team.
- Coordinate care navigation rotas, annual leave, and sickness cover.
- Assist with the recruitment, induction, and training of care navigation staff.
- Oversee and manage clinical appointment systems and templates.
- Support patient access initiatives and improve appointment utilisation.
- Monitor performance and contribute to continuous service improvement.
- Handle patient enquiries and concerns professionally and efficiently.
- Ensure compliance with confidentiality, GDPR, and NHS standards.
- Work collaboratively with clinicians, management, and external stakeholders.
- About the Candidate
If you are a skilled care navigator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.
The successful candidate will
- Have previous experience in a healthcare reception or administrative role.
- Demonstrate excellent communication and customer service skills.
- Have experience of supervising or leading a team.
- Be organised, adaptable, and able to work under pressure.
- Be confident using IT systems and managing competing priorities.
- Be committed to providing an outstanding patient experience.
About Us
The Pall Mall Surgery is a large, modern GMS training practice operating from a contemporary health centre in Leigh On Sea which in 2022 was voted the best place to live in Essex.
The town has excellent transport links, with two separate train lines into London.
The practice is popular in its locality and supports 21,500 patients from birth to end-of-life care. We are proud to hold our CQC rating of ‘Good’ in all areas.
We are looking for an outstanding individual to join our wonderful team, to share knowledge and experience.
The practice shares a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs and our phlebotomists.
We also have a large, knowledgeable administration team, who work closely with our clinical team providing excellent patient care, along with a dedicated and supportive work environment.
We are inclusive of ideas, which makes working here enjoyable and fulfilling.
We operate a total triage system at the surgery, which enables us to make quick decisions about patient care and outcomes, ensuring the most appropriate appointment is given to each patient based on symptoms.
We offer face-to-face (15-minute) appointments and telephone consultations (10 minutes).
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Care Navigator Lead employer: Primary Care Careers
Greensand Surgery is an exceptional employer that values the well-being of its staff and patients alike. With a strong emphasis on work-life balance, flexible hours, and generous leave, employees can thrive in a supportive and collaborative environment while delivering high-quality patient care. The practice also offers ample opportunities for professional growth and development, making it an ideal place for GPs looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator Lead
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Care Navigator Lead
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Primary Care Careers, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Primary Care Careers
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Primary Care Careers.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Primary Care Careers.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Primary Care Careers can really resonate with interviewers and show your commitment to the field.
