At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries with care and professionalism.
- Company: Join a friendly and established surgery dedicated to patient care.
- Benefits: Enjoy 33 days annual leave, NHS pension, and discounts with a Blue Light card.
- Other info: Flexible hours and a supportive team environment for your growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Victoria Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 19 hours per week, working 3 to 4 days between the hours of 7.45am and 7.00pm, on a 6 week rota. Set days and hours are not available for this position. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues during periods of annual leave.
Victoria Surgery is a well-established and friendly practice in the centre of town caring for a patient population of approximately 11,000. Our team recognises the importance of a good work-life balance. Our practice team consists of 9 list holding GPs and a dedicated clinical team including clinical pharmacists, nurse practitioner, 1 nurse and a trainee nursing associate. We are supported by a full management, administration and dispensary team. We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a team including paramedics, social prescriber, care coordinators and pharmacy technician. We place great value on our staff and offer:
- A comprehensive induction and training period of 4 months.
- Membership of the NHS pension scheme.
- Blue light card for NHS discounts at various outlets.
- Staff room with tea/coffee and snacks provided.
- 33 days annual leave (WTE) including bank holiday.
- Long service leave entitlement.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist in Bury St Edmunds employer: Primary Care Careers
Victoria Surgery is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those seeking meaningful employment in healthcare. With a strong emphasis on work-life balance, comprehensive training, and generous benefits including NHS pension membership and 33 days of annual leave, employees are encouraged to grow and thrive within the practice. The collaborative atmosphere, alongside a dedicated team of professionals, ensures that every staff member plays a vital role in delivering exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Bury St Edmunds
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Victoria Surgery. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for those short telephone interviews by rehearsing common questions you might be asked. Think about how your previous experience aligns with the role of a medical receptionist and be ready to share specific examples.
✨Tip Number 3
Show off your people skills! During the face-to-face interview, demonstrate your ability to communicate effectively and empathetically. Remember, as a receptionist, you'll be the first point of contact for patients, so showcasing your customer service skills is key.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the Victoria Surgery team.
We think you need these skills to ace Medical Receptionist in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We want to see how you fit into our team at Victoria Surgery, so mention any customer service or healthcare experience you've got!
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about being a part of our practice and making a difference for our patients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and skills that relate to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist. Familiarise yourself with tasks like greeting patients, managing appointments, and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be ready to share examples of your customer service experience. Think of situations where you’ve handled complaints or provided support in a calm and caring manner. This will highlight your ability to thrive in a challenging environment.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, confidentiality, and working under pressure. Practice your responses to these questions, focusing on how your skills and experiences align with what Victoria Surgery is looking for. This preparation will boost your confidence during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the practice and team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about the training process or how the team collaborates.
