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- Tasks: Join our team to manage patient appointments and provide essential admin support.
- Company: Friendly GP practice in Bedford with a supportive environment.
- Benefits: NHS pension, flexible hours, 4 weeks annual leave plus bank holidays.
- Other info: Opportunity for professional growth in a well-organised practice.
- Why this job: Make a difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Experience in NHS GP practice and strong teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Ashburnham Road Surgery in Bedford is looking for a friendly, reliable administrator/receptionist to join our team on a part-time basis for 25 hours a week, working 1.30pm to 6.30pm with an hour's break, Monday to Friday. We are looking for staff who have previous experience in the NHS GP practice.
The main responsibilities of the role include:
- Answer enquiry line and carry out the duties associated with the main desk
- Answer appointment telephone and deal appropriately with calls
- Make accurate patient appointments on the telephone and at reception
- Open post, scan and distribute as appropriate
- Provide administrative support to the patient team
- Prescription processing during extended hours
- Monitor and maintain security at all times in accordance with the practice protocols
- Deal with other callers to the surgery, such as reps, deliveries etc.
- Filing and shredding
- Note sorting (new patient notes)
- Scan and read coding of hospital letters
- Type letters
- Record minutes of meetings
- Referral letters
- Provide support to the practice management and staff, including general support in times of staffing difficulties
- Leave work area clean and tidy (even if this means hoovering)
As this is general practice, the role and post may change as the working environment evolves to keep up to date with future developments within the NHS. It may therefore be necessary to vary the responsibilities and hours as the future needs of the practice dictate, this will only be done after review and consultation. You will be expected to carry out reasonable duties which may be requested from time-to-time by the Practice Manager or the doctors.
To be considered for this position, you will need the following:
- Ability to deal with difficult/stressful situations calmly and effectively
- Work well in a team
- Be punctual and responsible
- Be discreet and confidential about the details of your work both at work and outside of working hours
- Apply oneself diligently to one’s work during working hours, working under one’s own initiative
We are a small 2 GP, very friendly, well-organised practice in the town centre. We look after 4,000 patients and our QOF points are consistently above 90%.
We offer our employees:
- NHS pension
- Opportunities for professional growth and development
- A supportive and friendly work environment
- Flexible working hours
- 4 weeks annual leave entitlement + bank holidays
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Administrator/Receptionist in Bedford employer: Primary Care Careers
Contact Detail:
Primary Care Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist in Bedford
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Ashburnham Road Surgery. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role, like how you handle stressful situations or work within a team. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous experience in NHS GP practices. Share specific examples of how you've dealt with difficult situations or provided excellent patient care. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Administrator/Receptionist in Bedford
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any previous experience you have in an NHS GP practice. We want to see how your background aligns with the role, so don’t hold back on sharing relevant details!
Be Friendly and Professional: Since this role involves interacting with patients and other staff, let your friendly personality shine through in your application. Use a warm tone while maintaining professionalism to show us you’re the right fit for our team.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention the key responsibilities from the job description and explain how you can handle them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our practice!
How to prepare for a job interview at Primary Care Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and GP practices. Familiarise yourself with common procedures, terminology, and the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Showcase Your People Skills
As an administrator/receptionist, you'll be the first point of contact for patients. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to remain calm under pressure and your commitment to patient care.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a stressed patient or managing multiple calls at once. Think through your responses ahead of time, focusing on how you would prioritise tasks and maintain professionalism in challenging scenarios.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the practice and its team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. You might ask about opportunities for professional growth or how the team handles busy periods.