Administration Manager

Grove Surgery has an opportunity for an Administration Manager to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full time basis 37.5 hours per week.

Main duties of the job:

• Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Providing leadership and guidance to staff ensuring that they always adhere to policy and procedure.
• Line manager to the administration team.
• Provide first line support to all staff, to promote excellence in customer service.
• Deputising for the Patient Services and Quality Manager when absent.
• Supporting the reception team.
• To support colleagues in dealing with difficult or unpleasant patients or situations.
• Ensure compliance with CQC regulations and standards.
• Reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
• Evaluating, organising, and overseeing the staff induction programme for administration team, medical students and Doctors in training.
• Maintaining updates to website and social media.
• Support Complaints lead supporting patients to have their concerns listened to and investigated, responding appropriately and timely.
• Following our policy.
• Lead contact for our patient participation group, attending meetings, building relationships with members of the PPG.
• Manage the significant event database, providing advice to staff and briefing the team at meetings as required.
• Supporting the Assistant Practice Manager to identify trends and devise solutions to reduce risk and repeated occurrences of significant events.

About us:

We are a friendly, energetic team who love to have fun every day helping our patients through life's health challenges. Our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment. Grove Surgery cares for approximately 12,500 patients. We are a teaching practice and support the development and training of Nursing associates, Physician associates, medical students and GP Registrars. We have an exceptional multi-disciplinary team including Nurses, Healthcare Assistants, Social prescriber, Care co-ordinator, Paramedic, Physician associates, Clinical Pharmacist, Pharmacy Technicians who work alongside our GPs to ensure our patients receive the best care available.

Some of the benefits for working with us include:

• Life insurance.
• Health cash plan - which includes cash towards dental care, optical care, gym memberships and additional reward schemes.
• Annual leave: minimum 25 days FTE, with additional bank holidays (pro rata).

Person Specification:

• A relevant qualification in business management, or equivalent qualification or experience.
• Educated to A level standard or equivalent experience.
• Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce.
• Prior experience of leadership and personnel management, ideally within a healthcare setting.
• Self-motivated, with a forward-thinking, solution-focused approach.
• The ability to develop, implement and embed policies, procedures and guidelines.
• Experience of working in an ever-evolving environment, with an ability to cope with regular change.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to identify training and development needs in self and others as well as experience of appraising staff.
• Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
• All applicants should ensure that they live within reasonable commuting distance.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.