At a Glance
- Tasks: Provide skilled assessments of patients via telephone consultations in urgent care.
- Company: Join Primary Care 24, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Enjoy flexible home working, 27 days annual leave, and a wellbeing package.
- Other info: Hybrid work available after probation; apply early as positions may close quickly.
- Why this job: Make a real difference in patient care while working with a supportive team.
- Qualifications: Must have extensive experience in emergency healthcare and clinical triage.
The predicted salary is between 37000 - 44000 £ per year.
Are you a clinician with telephony triage experience? We are looking for Urgent Care Practitioners to join our out of hours team. You will provide skilled and effective assessment of patients presenting clinical need through telephone consultation, using professional clinical judgement with the support of clinically based algorithms.
Main duties of the job
- Liaising with nominated medical / nursing leadership team to provide oversight and coordination of patients awaiting contact.
- Managing clinical demands in collaboration with the Clinical Coordinator / Shift Manager to ensure delivery of safe care to agreed waiting times.
- Escalating concerns / priority patients to the Clinical Coordinator / On-call teams.
- Reviewing patients awaiting contact to provide oversight and minimise clinical risk by actively filtering for potential signposting to more appropriate services.
- Based around a Red Flag approach of triage, prioritise patients in line with the service escalation plans which include the elderly, palliative patients and those who have a risk of deterioration.
- Apply clinical skills and reasoning to ensure patients are transferred safely between different clinical dispositions and signposted when required and clinically safe.
What do you need
- Extensive experience in emergency health care settings.
- Significant expertise in clinical triage.
- Degree in Clinical Practice.
- Minimum 3 years post qualification experience.
- Clinical Examination and Diagnostics Level 6 / 7 or relevant telephony triage experience.
- Experience of working in urgent care / primary care or similar setting.
Location: Wavertree Technology Park, with hybrid available
Shifts: Monday-Friday 6-hour shifts between the hours of 6pm-8am. 24/7 service over the weekend.
Contract: Full and Part time positions available
What's on Offer?
- Home working available once completed probationary period.
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- Cycle to work scheme.
- Eligible to apply for blue light card.
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Urgent Care Practitioner employer: Primary Care 24
At Primary Care 24 (PC24), we pride ourselves on being an exceptional employer dedicated to the well-being of our staff and the communities we serve. Located in Wavertree Technology Park, we offer a supportive work culture that values innovation and collaboration, alongside flexible working options and a comprehensive benefits package including 27 days annual leave and a colleague wellbeing programme. Join us to make a meaningful impact in urgent care while enjoying opportunities for professional growth within a not-for-profit social enterprise committed to accessible healthcare for all.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Practitioner
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare field, especially those who work in urgent care or telephony triage. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your clinical judgement skills and be ready to discuss how you handle patient assessments over the phone. We want to see your expertise shine through, so practice common scenarios you might face.
✨Tip Number 3
Show your passion for patient care! When you get the chance to speak with potential employers, let them know why you’re committed to providing high-quality healthcare. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Urgent Care Practitioner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your telephony triage experience and clinical skills. We want to see how your background aligns with the role of an Urgent Care Practitioner, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experience and qualifications, as this will help us quickly understand your fit for the role. Remember, clarity is key!
Show Your Passion for Patient Care:We love candidates who are genuinely passionate about providing quality care. In your application, share examples of how you’ve made a difference in patient care or how you’ve tackled challenges in urgent care settings. Let your enthusiasm shine through!
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can review your application promptly. We can’t wait to hear from you!
How to prepare for a job interview at Primary Care 24
✨Know Your Triage Algorithms
Familiarise yourself with the clinically based algorithms you'll be using in the role. Be prepared to discuss how you would apply these algorithms in real-life scenarios during your interview.
✨Showcase Your Clinical Judgement
Prepare examples that highlight your professional clinical judgement, especially in telephony triage situations. Think of specific cases where your assessment made a significant difference in patient care.
✨Understand the Red Flag Approach
Brush up on the Red Flag approach to triage. Be ready to explain how you prioritise patients based on their clinical needs and how you would manage high-risk cases effectively.
✨Communicate Clearly and Confidently
Since this role involves telephone consultations, practice clear and concise communication. During the interview, demonstrate your ability to convey complex information simply and effectively, as this will be crucial in your day-to-day responsibilities.
