Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incoming calls and coordinate patient flow in a busy contact centre.
- Company: Join Primary Care 24, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Enjoy flexible roles, 27 days annual leave, NHS pension, and wellbeing support.
- Why this job: Be part of a mission-driven team that blends NHS standards with innovative care solutions.
- Qualifications: Strong communication skills and call handling experience are essential; healthcare experience is a plus.
- Other info: Shifts cover 24/7 operational hours, offering various patterns to fit your schedule.
The predicted salary is between 19600 - 29100 £ per year.
Job Summary
We are looking for an Urgent Care Coordinator to join a busy Urgent Care contact centre in Wavertree Technology Park head office. Salary: £24,636.15 per annum (pro‑rata). Contract: Permanent part‑time. Shifts: 24/7 operational call centre – weekend shifts 1 pm – 11 pm.
Responsibilities
- Manage calls into the service following relevant procedures, ensuring all calls are answered within set timeframes.
- Manage patient flow, ensuring patients are seen in the correct capacity according to clinical need.
- Handle incidents, complaints, compliments and safeguarding, escalating where necessary.
- Ensure handovers are robust at the end of each shift, with any vital updates communicated.
- Apply policies and procedures on each shift.
- Liaise with drivers to arrange home visits.
- Contact patients to arrange face‑to‑face appointments.
- Report urgent cases and any clinical or operational issues to relevant teams.
- Log information correctly and confidentially into clerical systems.
Qualifications
- Excellent verbal and written communication skills.
- Computer literate and competent using IT systems.
- Previous call‑centre or telephone answering experience.
- Experience in a healthcare environment is desirable.
- Time‑management and priority‑management skills.
About Us
Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. We reinvest the majority of our surplus in patients and staff and are committed to delivering high‑quality, accessible primary care, challenging social exclusion and supporting local communities. We combine NHS best practice with social‑enterprise innovation, creating solutions that benefit both patients and clinicians.
Benefits
- £24,636.15 salary per annum (pro‑rata)
- 27 days annual leave (pro‑rata, previous NHS service taken into account)
- NHS pension scheme
- NHS car‑fleet scheme
- NHS home electronics scheme
- Cycle‑to‑work scheme
- Eligibility to apply for a blue‑light card
- Colleague wellbeing package – doctor line, Westfield rewards access, wellbeing support and gym discounts
- Colleague events
Further Information
This vacancy may close before the closing date if sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
#J-18808-Ljbffr
Urgent Care Co-Ordinator employer: Primary Care 24
Contact Detail:
Primary Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Co-Ordinator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an Urgent Care Coordinator. Understanding the nuances of managing calls and coordinating patient flow will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous call handling experience in conversations. Be ready to share specific examples of how you've effectively managed calls, dealt with complaints, or coordinated with teams in a fast-paced environment.
✨Tip Number 3
Network with professionals in the healthcare sector. Engaging with current or former employees of Primary Care 24 can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle specific situations related to patient care and call management, as this will showcase your problem-solving skills.
We think you need these skills to ace Urgent Care Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant call handling experience. Emphasise your customer service background and any healthcare experience, as these are key for the Urgent Care Coordinator role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences make you a perfect fit for managing calls and coordinating patient flow.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in IT systems and your ability to manage time and priorities effectively. Use specific examples from past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Primary Care 24
✨Showcase Your Communication Skills
As an Urgent Care Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a call scenario, so practice clear and concise communication.
✨Familiarise Yourself with Healthcare Procedures
Understanding the healthcare environment is crucial for this role. Brush up on relevant procedures and protocols that you may encounter in an urgent care setting. This will show your commitment and readiness to handle the responsibilities effectively.
✨Highlight Your Call Handling Experience
Since previous call centre experience is a requirement, be ready to discuss specific examples from your past roles. Talk about how you managed difficult calls, resolved complaints, or improved customer satisfaction, as these experiences will resonate well with the interviewers.
✨Demonstrate Time Management Skills
The role requires strong time and priority management skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Providing examples of how you've successfully handled multiple responsibilities will strengthen your case.