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- Tasks: Be the friendly face of our practice, welcoming patients and managing their needs.
- Company: Join a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Enjoy 27 days annual leave, NHS pension, and wellbeing support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a team player with good IT knowledge.
- Other info: Flexible shifts and opportunities for personal growth in a supportive environment.
The predicted salary is between 7227 - 7227 £ per year.
Do you have customer service and administration experience? We are looking for a receptionist who will provide the first point of contact for our patients and visitors. You will liaise with patients, staff, healthcare professionals and outside agencies in a professional, calm and approachable manner.
Salary: £7,227.00 pro rata
Location: Thornton & Maghull Practices
Contract: Permanent
Shifts: Monday 1pm - 6:30pm (Thornton) and Friday 1pm - 6:30pm (Maghull) – 11 hours per week
Responsibilities:
- Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required).
- Ensure all patients and visitors are greeted professionally and politely, logging their arrival into the system.
- Support patients who have concerns or require assistance with a positive and flexible approach.
- Manage patient records, facilitate patient records, action requests for prescriptions and manage all incoming mail to practice, using the clinical systems.
- Assist and direct patients in assessing the appropriate service and/or healthcare professional in a courteous and efficient way.
- Provide operational support to the onsite clinical team.
- Ensure all relevant information is communicated to incoming staff through a robust handover.
- Maintain a professional and empathetic manner with patients, especially those who are vulnerable.
- Respect the rights for confidence, privacy, dignity and the needs of the patient and colleagues, contributing to a culture of safety and well-being within the practice.
Requirements:
- Excellent verbal and written communication skills.
- Ability to work as part of a team and independently.
- Good IT skills including Microsoft Office; experience with EMIS is also desirable.
About us: Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Benefits:
- £7,227.00 per annum, 27 days annual leave (pro rata) – previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package – includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Additional Information: Come join our proud team. This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist employer: Primary Care 24
Contact Detail:
Primary Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research Primary Care 24 and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting people and handling inquiries in a calm and professional manner.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the workplace culture and might even give you a heads-up about job openings before they're advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team at Primary Care 24.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled situations with patients or clients before, so share specific examples that showcase your calm and approachable manner.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant skills and experiences that align with what we’re looking for in a receptionist.
Be Professional and Polite: Since you'll be the first point of contact for our patients and visitors, it’s crucial to convey professionalism in your written application. Use a polite tone and ensure your spelling and grammar are spot on – it reflects your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Primary Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like managing patient records and greeting visitors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a receptionist, excellent verbal and written communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. This will highlight your ability to handle various situations professionally and empathetically.
✨Practice Common Interview Questions
Anticipate questions related to customer service and administration. Think about how you would respond to scenarios involving difficult patients or managing multiple tasks. Practising these responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the role and the organisation, and it sets a positive tone for your meeting with the hiring manager.