Practice Support Assistant

We are looking for a Primary Care Senior Support Assistant who will assist the day‑to‑day running of our practices. Provide flexible cover and additional capacity to help deal with peaks in workloads across administrative, care navigator and reception teams, in our various sites. Provide support during periods of sickness, annual leave, training and recruitment, including last‑minute coverage.

As a Senior Support Assistant you will support practice resilience and act as a role model and mentor to the teams.

Salary: £26,136.00 per annum

Location: Various practices based in Sefton, Litherland, Seaforth, Netherton, Crosby, Thornton, Maghull, Highton, Bootle, Garston & Netherly

Contract: Permanent full time (37.5 hours)

Shifts: Monday to Friday between 07:30 and 18:30

Main Duties of the Job

• Provide flexible high‑quality support to any practice, workload and service, immediately relocating to another site if operational staffing changes require it.
• Carry out and be fully confident in the duties of a Care Navigator, Medical Receptionist and a Clinical Coder when required by the service.
• Provide operational support to the onsite practice and clinical team.
• Ensure all records are accurate in either written or electronic format.
• Record essential information concisely and accurately using EMIS web systems processes.
• Ensure patient confidentiality at all times.
• Ensure safety of our patients by following correct processes.
• Open premises and complete security checks; ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises as required.
• Ensure that all incidents, complaints and safeguarding concerns are escalated appropriately following the correct process.
• Meet key performance indicator targets as set out and agreed.
• Identify any patients that require immediate emergency response and refer to the correct emergency ambulance service.
• Ensure all patients are treated with respect and adapt to any communication needs.

What do I need

• A minimum of 5 years experience working in a general practice setting as a receptionist, coder or care navigator.
• A full clean driving licence is essential.
• Full flexibility to travel to all Primary Care 24 sites.
• Experience of working in a changing and challenging environment.
• Excellent communication skills and the ability to communicate effectively at all levels.
• Excellent organisational skills with the ability to prioritise effectively.
• Knowledge of Microsoft Office.
• Experience in using EMIS clinical systems.

About us

Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Benefits

• 27 days annual leave (pro‑rata; previous NHS service will be taken into account).
• NHS pension scheme.
• NHS car fleet scheme.
• NHS home electronics scheme.
• Cycle to work scheme.
• Eligible to apply for blue light card.
• Colleague wellbeing package – doctor line, access to Westfield rewards, wellbeing support and gym discounts.

Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

This post is subject to the Rehabilitation of Offences Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions.